It was nice to get beyond the dickering that one is always subjected to from car salespeople. Buying from the comfort of home was nice.
Great Looking Very Stylish SUV***
by ET from Jacksonville, Florida
December 30, 2018
This car is exactly what I was looking for and came with all the bells, whistles, and warranty (CPO). I love this SUV design from Mercedes. 2015 was the last model design for the GLK 350 and it looks different from the others classes. It drives like a car and great handling and design. I love the bluetooth and playing my cell phone music apps and my interior color and design. The air conditioning vents also have a cool design. Love this car and it's going to last me a long time.
Vroom rushed me thru the process of purchasing a vehicle from them. Had strict requirements of receiving payment within 48 hours. I was rushing my loan department to get my paperwork completed ahead of other customers in fear of losing the vehicle I wanted to another buyer. The loan paperwork and a check had to be overnighted to Vroom to meet their qualifications. THEN CAME TIME FOR THEM TO GET THE THINGS I NEEDED TO ME!!! I HAD TO REPEATEDLY ASK ABOUT THE ARRIVAL OF MY TRADE IN TO THEIR FACILITY (which they kept telling me for 15 days that it hadn???t reached their facility??!! Yeah right)!! THEY DRUG THEIR FEET ON SENDING THE PAYOFF OF MY TRADE IN SO LONG THAT THE 15 Day PAYOFF THEY WERE QUOTED EXPIRED AND I HAD TO PAY THE DIFFERENCE FROM MY OWN ACCOUNT!! I WAITED 26 DAYS TO RECEIVE TITLE PAPERWORK!! BUT THE PAPERWORK THEY NEEDED FROM ME HAD TO BE SENT WITHIN 2 BUSINESS DAYS!! YOU SHOULD GIVE AS GOOD AS YOU EXPECT, VROOM!! I HAD TO KEEP REQUESTING A REFUND OF THE $500 THEY CHARGED TO MY CREDIT CARD TO HOLD THE VEHICLE FOR A WEEK!!! LASTLY, the 2nd person I dealt with following the sales person was RUDE.
Solid and agile
by Sirena from Northern California
November 29, 2018
The GLK hits the sweet spot for me. Compact size, lots of interior space for people, dogs, and gear. I have the 250 diesel, and average about 40 MPG. Performance exceeds my expectations, and it’s comfortable and fun to drive. It has handled rain and snow flawlessly!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
by LovemyGLK from Sylva,NC
November 5, 2018
This vehicle met my list of needs and wants. I needed AWD for our driveway. It’s compact for around town driving but big enough foto comfort on a trip. The only thing about the interior is the lack of legroom for a tall person which my husband is. Also not as much legroom in the back seat as I would have liked but it’s great for me!
I have purchased 3 cars from Stephen and the buying experience has been exceptional. He is always professional, knowledgeable and listens to what we are looking for. His follow up is consistent and helpful. I highly recommend him and Crown.
All Around Nice Car/SUV
by Jeff From Tallahassee from Tallahassee, FL
November 28, 2018
It's my wife's car and she loves it! Always wanted a Mercedes but wanted a mid-size SUV. The GLK 350 fits that request perfectly. Has all the style, ride, room and comfort that she wanted at a reasonable price. So far service expense has been more than reasonable and the purchase process was pleasurable. All around great experience. Would buy another Mercedes in a heartbeat!
Overall it was a good experience. However the customer parking spaces need to be closer to the main entrance. I am not sure why a car is listed on the internet before it is detailed.
Great looking car for petite woman
by TT from Santa Ana, ca
November 7, 2018
Car met all my needs. I’m a small petite woman and the size of the car does look like a giant with me driving it. Just enough trunk size for me to put all my equipments for camping and hiking Love it !
This is my second lease and Chris Anders our sales agent made it an awesome experience! Fast & friendly service!looking forward to a 3rd lease
Great car wish we bought one sooner!
by John117 from Wilmington,MA
October 26, 2018
Great used car at a great price. Great looking and runs like a dream. Mercedes quality at a reasonable price. Will get another when the time comes.
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