So i went in already knowing what i wanted. Had my appointment already made and he was there waiting for me no issues. It was kind of strange to me how he didn’t know where the vehicles were so we had to go look for it. We walked for a bit then got into another vehicle to search for the vehicle. I think the lot and vehicle locations should be better situated. The buying process was easy and smooth. When the car was purchased i was waiting for a final cleaning and check of the car. This took forever. When i finally got the car. The inside of the windows were still dirty you can see the finger prints and the rear emblem had some chemical in it that oxidized the emblem. It took them a long time to seem like nothing had been done properly. I did appreciate the person helloing me to keep checking on me and letting me know the status instead of leaving me. The clean process and check process of the car needs to be better managed. It shouldn’t take that long for a half xxx job.
First I got internet salesman, then when I arrived at the dealership I was referred to another salesman. I was told the car was not at dealership.....then after I bought the car and finished with the finance office, I never saw
the salesman again to congratulate me nor to instruct on new vehicle!!!
The vehicle I purchased has super good quality, and the staff there are really really nice with great service, specially thankful to David, he is a great and decent guy with great customer service. The best vehicle purchased experience ever! Thank you all! I will be back again and of course I will highly recommend this auto group to my friends!
I’m very happy with my purchase. At first I was skeptical because it is my first time buying a used car but my sales rep helped me through and made sure I was more then satisfied. I bought a 2013 vehicle. Yes, it has some wear but the car was in great shape and they even worked with me when I asked to have the car serviced before I took it. Thank you!
This afternoon, I contacted Penske Mercedes Dealership in W. Covina to obtain tire pricing for my 2016 E Class. I had the fortunate experience in speaking to Mr. J.D. Johnson in the Parts Department. Mr. Johnson was Professional, Courteous, and Patient during my telephone contact with him and is an Excellent Representation of the Mercedes brand.
I was really skeptical about buying a used car but i've seen new cars depreciate like crazy so i decided to buy used this time around to help me save some money. I came across La auto exchange west covina searching for a good deal is how i stumbles across them and wow! They have really good deals and the Nissan Altima I purchased helped me save thousands of dollars. Omar the manager delivered me an interate rate that i didn't know i was able to get and the salesman Manny was very professional and helpful in explaining everything to me. Thanks la auto exchange!
Our salesmen, Miguel and Oscar were very helpful as we went thru this car-buying process, Miguel even helped me set up my bluetooth before I left for home .......... I would recommend Car Max- this is our 2nd vehicle purchase at this location.
The dealership was amazing to work with. I had to make an "out-of-town" deal over email and phone and it couldn't have gone more smoothly. The Internet Manager, Tina, was honest and accommodating. The General Manager, Joe, also gave a personal touch with a direct email. I would highly recommend this dealership to anyone looking for a great car buying experience.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.