Traveled to Canton from Cleveland due to excellent price on VW Passatt demo. Deal was as advertised. No bait and switch. James was sales person and he was excellent. All in all a good car buying experience. We ended up closing deal 45 minutes after regular closing time due to me getting stuck in traffic.
Contacted by sales rep soon after Internet request. Proceeded with location of unit, video by text, and quote. Received estimate of trade-in by text communication. Scheduled pickup time for delivery. Greeted by sales consultant who handled the transaction professionally. Lease completed at agreed upon quote. Wife and I are pleased with our Akron Mercedes-Benz experience.
I’ve never been in a BMW dealership before and was very pleasantly surprised. Seems to me the sales people are a “ cut or two” above the typical car salesman. I worked with Eric and Art on a purchase of a used vehicle. No pressure, not pushy, and no BS. We agreed on terms and price and my wife and I left as very happy customers.
Really friendly experienced staff with a great attitude.Caring people.Concerned for the customer.The service is excellent, you always know what you are paying for, would highly recommend to others.More than happy to continue servicing and/ or repairing current and future VW vehicles
I am very pleased with the customer service, and the overall buying process. Thank you Nick, and your courteous staff, you made my day!
The Grand Prix I purchased from you was worth the trip. Thank you.
Hands down the best car buying experience I've ever had! Sean was Very friendly, professional, and organized from start to finish. There were NO hassles, headaches, or drama with this deal. Thanks again to everyone at Kia of Alliance.
I would recommend purchasing from Jimmy and this particular store no matter what used vehicle you are wanting. He was very knowledgeable and made the entire buying process easy! Also a shout out to Tyler Moore for his friendly service!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I have purchased 2 vehicles from Kempthorn in Canton Ohio and I have always purchased the service package with my new vehicles. Unfortunately, I cannot seem to make a scheduled appointment to have the regular service performed. 2 weeks out for a regular service is absolutely absurd! And that is not a morning appointment I requested. I am only told that there is "Nothing available". My previous vehicles with a different brand and dealer have always been able to get me in with out an appointment with their "Quick Lane". Its a shame (or sham) I cannot get my recommended service done at a dealer that has a quick lane but all appointments are blocked out! Looks like I will have to make a change again away from VW. The only reason for the 3 stars would be for the sales. My salesman took the time with each of my purchases and when I picked up my cars, we went through a very in depth review of the vehicle. Too bad I cannot get it serviced
Greeted by Felix outside of dealership which was a nice first impression in regards to customer service. Friendly and good at building rapport with client. Knowledge of the car could have been better. Car sold itself more less. Went back and forth with price to make sure we paid what we felt was the right price and we felt good about it but did feel undervalued as a customer when the GM came over to immediately suggest ???something that was within our budget???. It wasn???t by any means outside of our budget but the fact that the price they started off with was wrong from the price online is what bothered me when it came to negotiating. Thumbs up for Felix getting us a price we could agree upon and better yet the dream car my fiance has always wanted. I would also like to thank Guy Ghrist on his service as he made us feel great about our purchase and even better hooked us up with the right warranties down the road. Very professional and knowledgeable in his field. Overall good experience and would do business or purchase another car from Ken Ganley Nissan again!
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