Christopher Bartolini was aggressively knowledgeable in his craft, patient, kind and made me feel comfortable in making my choice. He did what it took to get me in the vehicle I wanted using the budget I gave. He made the deal happen to both our satisfaction.
Best 7 seater I owned so far
by Sri from Muncie IN
October 5, 2018
I only drove it for 1200 miles but it’s very luxurious
For its size it’s pretty nimble
Mileage is so so but I’m ok with that
With a bit a creative financing Matthew was able to allow me to upgrade to a vehicle that initially, potentially seemed to be out of reach. He also allowed me out get out of my current lease two months early. All the details of turning in my old vehicle were taken care of. I was very pleased.
Worth the money
by Kah1965 from Wichita
January 8, 2019
Mercedes benz does have a higher price than some other full size SUVs. However, the cost is worth it. This has so many safety features--multiple air bags, reinforced doors, driver/lane and blindspot assist just to name a few. It is still nicely sporty on the exterior and has a powerful V6 engine with plenty of horsepower. Very smooth drive. Add in a luxurious interior with a third row adults can actually ride in plus a panoramic moon roof, upgraded sound system and large dash screen --it makes this luxury SUV worth the investment. So happy I bought this one!
Tony Watson and Mike Valentino in Service department are great to deal with. Did an awesome job on how they made sure my Audi RS5 was fully wrapped in plastic before performing work. It was like a surgical procedure was being done on my car. Tony kept me informed on when my car would be ready and had loaner car waiting for me when I arrived. Just awesome people to deal with.
Comfortable to ride
by ABuabeng from Bolingbrook
May 4, 2018
This car met my quest to have a SUV luxury car, and I am glad I purchased it. I also like the comfort this car provides. I am not quite sure why there were no monitors for my children.
On 2011 my wife and I visit Feldmann import to look at pre owned BMW, long story short we not really happy with the treatment from the business manager, so we left the dealership. And yesterday 7 years later we give Feldmann Import another try.... And WOW ... what a change Esther Odland and Haley Amundson they are AMAZING. Esther so patient and answer all the question we have. And the one thing that blew my mind is .... they stay 2 hours passes the dealership business hours so we can drive our new Mercedes home that night. Again Thank you and hopefully Feldmann Import always treat every customer with the same respect.
by MB FAN from Haymarket VA
August 17, 2018
The best SUV I have ever owned. Prior to this I had Mercedes Benz GL 450 2008 . which was totaled due to water damage resulting from drainage blockage of the air intake well. Could not get it fixed.
Julián was great. We didn???t have to haggle any prices. You pay exactly what they say your going to pay. He was very honest with us about the cars history. We were very happy with the customer service and the price
Jet smooth Luxury!
by Happy from Annapolis, MD
March 2, 2018
This full size SUV has exceeded our expectations. Not to mention all of the safety features.
The MB dealer was very professional and made the car buying experience memorable and fun.
What an amazing experience. No one pressures you into anything. Pedro helped me every step of the way. I Would strongly recommend him to anyone looking for a car, he will make sure you get everything you want!
A very knowledge sales representative that was very willing to help me get another Mercedes Benz
Beautiful & Useful
by Grace L. Sparks from Cleveland, Texas
February 26, 2018
My Mercedes-Benz is a lovely, comfortable car except for one thing---the head rests in the second row of seats are very uncomfortable! For such a luxury car, I would expect they would be more flexible and adjustable for younger children, which they are NOT! Other than that, the car is wonderful
Though I had an appointment, it took about 3 hours for an oil change and the maintenance (tire pressure check, alignment, car wash). I thought I would be there no more than 1 hour. I appreciate Conner advising me of the cost of a part which was prohibitive and he did not order it. Something we both agreed to. (Over $600 for a fog light glass which had been broken by debris flying into it and breaking it) The staff are fine, but you need many more technicians to do the maintenance.
Love the style and comfort of the vehicle. Computer is not very user friendly - having some difficulty figuring out how to use some of the systems in the car and the owner's manual is confusing also. Fuel efficiency is great though for the size of vehicle that it is and the handling of the car is amazing.
by Don, Nancy, Schatzi & Wolfgang from Aransas Pass, Tx
July 13, 2014
We had to have our Mercedes Sprinter Motor Home towed to this dealer. From the 1st phone call to the service department they were very courteous and concerned. When we arrived with our vehicle in tow we were assisted immediately by Bryan and Jace, given a loaner car and Jace even went out of his way to call a nearby hotel to make arrangements for us and our 2 dogs for accommodations. Highly recommend this service department.
Most comfortable car I have ever had.
by ABuabeng from Bolingbrook
May 4, 2018
The car meet my need for having a comfortable luxury SUV car for my family. I am still learning all the resources this car provides, and I am confident that it will be enjoyable.
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