Contacted by sales rep soon after Internet request. Proceeded with location of unit, video by text, and quote. Received estimate of trade-in by text communication. Scheduled pickup time for delivery. Greeted by sales consultant who handled the transaction professionally. Lease completed at agreed upon quote. Wife and I are pleased with our Akron Mercedes-Benz experience.
Great staff and buying experience. Just picked up a new C3004M. We thought we were going to have to order a 2018 model after searching without luck for a fully loaded model. MBofA was able to locate and secure a vehicle and get it to us in a week
I had a great experience in securing a 2017 E300. I felt appreciated from beginning to end in the process. There was no pressure to purchase anything extra. I plan to continue with Mercedes-Benz of Akron going forward. Gregg and Melanie were terrific.
There are 2 parts to my review ... first the Certified Pre-Owned (CPO) process. They missed quite a few things that I think should have been caught so I was disappointed with the preparation of the car. I paid extra to get the CPO accreditation as compared to buying it from a wholesaler or an individual. But I expected better than what I got.
That said, the Customer Service was OUTSTANDING. From salesman (Ali) to Finance Person (Sarina) to Trainer (Skylar), I couldn't have asked for better, more involved and caring people. Especially Skylar who has actually followed up with me by email to make sure I am comfortable with the technology in this car. She is a real gem.
My new rep, Ali, has been most helpful in my ongoing purchase of a 2019 Mercedes S 63 AMG Coupe. Although they did not have one to take a test drive, he kindly found one at another dealership. I hope to make my purchase with him and the Bedford Mercedes Dealership once the pricelist for 2019 becomes available.
My experience with the salesman was very helpful. He was very knowledgeable and courteous. I'm now working on my down payment. My mind is set on that vehicle.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
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