We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
I came to Mercedes-Benz of Tacoma in the beginning of October and I was greeted by Augustus in the sales department. He took the time to listen to what I was looking for and took me around to show me different cars that might work for me when I am ready. With every other car buying experience I’ve had, if I would have told the salesman that I was not ready to buy they would not have given me the time of day or would have been so pushy. But this time was so refreshing. Will definitely go through Augustus and Mercedes of Tacoma when I am ready!
Karina Kirkmire did an outstanding job of assisting me with any questions I had, and being a top notch professional. She was not pushy and she was very helpful throughout the process. I highly recommend her. Finance Manager Rachel Abielmona was also very helpful and a great communicator with any questions I had.
Keith in sales is top drawer, he found the vehicle with the options that best suited our business, and gave us all the information we needed to make a comprehensive decision - with out pressure to buy. He then turned us over to Coleah in finance , for a seamless close to our purchase. Nice job MB Seattle, we will be back.
The team was very friendly and very accommodating. The process was very smooth.
Thank you to Zach, Anne, Scott, and the whole team!!!
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