The customer service was excellent. I came in for a car wash wish was completed with a good shine. I have taken my car to regular car washes and my car did not end up with a luxury shine like I received at Mercedes Benz.
Professional and very kind experience. I came a week early for my appointment on my air bag replacement. The kind service man made everything work out for me even though I was a week early. Great, Kind and professional Experience!!
MB Rochester makes service easy. My wife and I both drive Mercedes Benz vehicles and we choose to go to Rochester even though another dealer is a little closer to our home. My only request is that they stock more G63 parts like bulbs and hoses, but they did explain how few G63's are sold.
I just wanted to test drive a Metris. I have visited this dealership previously to have my wife's SLK serviced. I had been working around the house stopped by in casual clothes, jeans and boots. It was suggested that another dealer, perhaps Novi could better serve me. I was treated as if I were a pauper wasting the salesman's time. I did in fact visit a different dealer and purchased a new Suburban. I never test drove the Metris and now will never need to.
Chris— not the new Guy- sorry I do not know Chris last name- he is a walking/ talking Benz guy. He awesome with his knowledge & helpfulness , along with his attention to detail and he has no judgement.
This vehicle has a lot of technical things & I’ll admit I’m learning as I go but Chris makes me feel that my questions big or small are never to much for him.
Buying a new car couldn't have been easier thanks to Anthony Wade. Not one complaint and I love my new vehicle. He delivered one hundred percent. Also, Tony Alexander came to the house and went over any concerns I had with new features. An exceptional experience all the way around.
The kind people, first and foremost. The dealership provided a comfortable waiting area. The work was done in a timely fashion.
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