Great dealership for service, a phenomenal sales associate!
November 6, 2018
Below is the feedback I sent to the dealership regarding my buying experience. I have always serviced my cars there (thanks Dan Smith!), and now I will buy them there, too! My feedback: Sean Bresnahan was an outstanding professional and a pleasure to work with. To give you a little background, I live on the north shore and work in Boston, so I have the joy of Rt. 1 traffic/travel daily. Years ago, I was in the market for my first Mercedes. I stopped at flagship years ago, but had wasn't able to get to where I needed to be on my purchase. I was referred to another salesperson at another dealership. That salesperson???s knowledge, guidance and ability to make a deal happen was amazing. I bought three cars from him- 2 ML 350???s and then a GLE 350. Following a recent car accident (my Mercedes truly saved my life), I stopped in to look around at Flagship. I met Sean. He was knowledgeable and helpful on my first visit. In the days/weeks ahead, he was what I call in my business ???pleasantly persistent?????? Never an annoying pushy salesman trying to make a sale, but there to help me as I needed it and also smart enough to make sure I wasn???t slipping away to a competitor. When I was finally ready to make a decision, I had pricing from two dealerships and Sean made things slightly more attractive than the competitor (along with the fact he listened and got me the car/features I wanted). It was because of Sean I chose not to ???play the game??? any further and push on prices. Along with the car value, I saw value in the relationship and truly appreciate it. I have given his name to two colleagues already and plan to do the same many more times. Lastly, aside from the buying experience, Sean always presented as a polished, well spoken, thoughtful and polite professional. He was accommodating at all times and respectful of my time (of which I have very little). On one visit that I had my 6 year old son with me, he was great with him and got us in and out with information quickly. Almost every salesperson I encounter at some point has that ???push me away??? moment that we probably have all experienced. It never happened with him. Good job to whoever hired him.