Customer service beyond expectation
November 5, 2018
We purchased our first MB from Fletcher Jones Motorcars three years ago. Just recently, we purchased our second MB car from FJ again, both under the European Delivery Program. Ms. Lorna Farthing, MB Sales Representative made our car buying experience the most pleasant visit to a car dealer ever. From the very first time we met her at the showroom, she made us very comfortable and she spent long hours with us without rushing. She took us for a test drive, explained the EDP plan and answered all of our questions. "Come back when you're ready", these were the parting words from Ms. Lorna when we left FJ's showroom the first time. We'll we did come back to purchase our first MB and went back again for the second. At FJ Motorcars, everyone is so willing to assist to make car buying and owning Mercedes Benz cars a most wonderful experience. Stephanie, our service advisor took care of our car like her own. I certainly will recommend FJ Motorcars to my family members and dear friends.