Amazing from Start to Finish with Chuck Luciano
November 6, 2018
My interest in cars as a young girl began early on. And has only grown as an adult. As the designated car purchaser for a large extended family, I have had countless experiences with car dealerships in the luxury arena. I have to say that my experience working with Chuck was second to none. I live in Manhattan, with a lease becoming due on another Mercedes several months down the line. I had been contacted by MBUSA with incentives to pull forward and wanted to consider my options to move from my current 2015 E class to the 2017. I dealt with several dealerships in New York, and have previously purchased from the Ray Catena family (but not from Ray Catena MB). I have purchased 4 vehicles over the last few years in NJ. That being said, I knew exactly what I wanted in terms of vehicle and had a clear idea of where I needed to be at monetarily for it to make sense for me to opt to end my lease now, From the moment I was referred to Chuck, he was a straight shooter. No games, no delays, no playing around. He made the process absolutely seamless. He is a person of his word. Chuck was extremely prompt and reponsive, via email and telephone and even provided me with a way to reach him over the Memorial Day holiday weekend, which no other salesperson from other dealers had done. . He rightfully gained my trust and my respect, even before I ever met him in person, which speaks volumes. I was able to organize the entire deal without ever entering the dealership, until the day of delivery. Delivery day was seamless. The papers were drawn, no bait and switch, and Chuck was super organized. There was not a single step in the process that had been overlooked. I have been in dealerships when I have arrived on the day of delivery and I am reading through the papers (I am an attorney) and things are not as agreed upon or there are careless mistakes. Or I was not offered responsible additional lease options such as pre-paid maintenance or tire/wheel insurance, which caused chaos in finalizing prior deals. Chuck handled everything from soup to nuts from notifying my insurance carrier, preparing and even printing my new insurance ID cards, preparing my temp registration and DMV paperwork, to installing my EZ Pass strips in my new vehicle. Chuck's attention to detail was amazing. In addition, I had the pleasure of meeting Derrick, his manager. A lovely gentleman as well. Tyler, the delivery specialist, made learning the features of the new car also seamless. I have to say, that Chuck even called me later in the day after I took delivery to make sure that I had arrived back to New York safely. This is 7 star service at its best. It is without reservation that I highly recommend working with Chuck Luciano and his team at Ray Catena.