I am well pleased with the dealership, the customer service is amazing. I have owned several mercedes and each of my service advisors have been excellent. Jordan is amazing we have the most wonderful working relationship. I want to also give a shout out to the loaner department for the excellent service they provided during the repairing of my car.
Found this dealership and the car through cars.com. It was a remote buying experience for me but they took the time to answer all my questions including a thorough look through and video of the car as well. My buying experience was positive even though I was located in a different city
I came in for service, and I appreciate that there are loaner cars available and that the service department utilizes technology such as text to communicate with customers. I don't live close to the dealership, so I'm usually dropping off or picking up around work hours. It's great that I can sign documents online so I can get in and out quickly. Brian has been great - he's been my service advisor a couple of times and knows my car and its service history, which makes me feel comfortable with his advice.
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