This was probably the best car buying experience I have had. Our salesman, James Warren, and our Audi technologist, Shaun Jameson couldn't have been more patient and helpful.
Worth the money
by Kah1965 from Wichita
January 8, 2019
Mercedes benz does have a higher price than some other full size SUVs. However, the cost is worth it. This has so many safety features--multiple air bags, reinforced doors, driver/lane and blindspot assist just to name a few. It is still nicely sporty on the exterior and has a powerful V6 engine with plenty of horsepower. Very smooth drive. Add in a luxurious interior with a third row adults can actually ride in plus a panoramic moon roof, upgraded sound system and large dash screen --it makes this luxury SUV worth the investment. So happy I bought this one!
Jim Ritter was very professionL, HEIPFUL and addressed my questions. I feel lie I could go back any time and he would be just as heipful to any of my concerns/questions. Thanks Jim.
Just purchased, but love it so far.
by SharonDebo from Richboro, PA
October 29, 2018
Love the style and comfort of the vehicle. Computer is not very user friendly - having some difficulty figuring out how to use some of the systems in the car and the owner's manual is confusing also. Fuel efficiency is great though for the size of vehicle that it is and the handling of the car is amazing.
Terri Watson was our sales person and she did an excellent job. She made what could have been a difficult experience very pleasant. In fact, the entire staff at Mercedes-Benz of Knoxville went out of their way to ensure that we had a positive buying experience.
Great value in large SUV class.
by CarlE from Carmel IN
December 25, 2018
Better mileage than my Navigator with better performance. Great technology. High quality paint job. Very comfortable seats for long trips. I like the integration with my iPhone.
I was looking for a specific Mercedes and found it at this dealership. The salesman was Jim Ritter and let me say he was really great to deal with. I met him to pick up the car half way between Dayton Ohio and Knoxville. He had the car set up just perfectly and spent quality time with me on the features and how to use the technology. I have been buying cars for over 45 years and my experience with Jim and the dealership was the BEST.
Solid well build automobile
by Dave Taylor from California
November 28, 2018
Well designed and plenty of room in the 3rd row. leather is rich, feels nice and comfortable to sit in . Plenty of power, Sharp and clean lines
This is our third Mercedes purchased from there, and Jim Ritter has been there for us every time… Not only for the sales, but any follow-up questions we’ve had! He’s definitely a five star guy!
It is a very nice car
by Poolwater from Charlotte
June 6, 2018
This car was very comfortable there was plenty of leg room and I really enjoyed the smooth ride and space
for all the grands and their friends
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