Though I had an appointment, it took about 3 hours for an oil change and the maintenance (tire pressure check, alignment, car wash). I thought I would be there no more than 1 hour. I appreciate Conner advising me of the cost of a part which was prohibitive and he did not order it. Something we both agreed to. (Over $600 for a fog light glass which had been broken by debris flying into it and breaking it) The staff are fine, but you need many more technicians to do the maintenance.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Fantastic!!! My wife and I could not be happier with our new CLS 450 purchase and the quality of the overall experience with Mercedes Benz of Littleton! The salesman we worked with, Ken Evans, was particularly outstanding throughout the entire process. From his immediate response to our online inquiry, the quick and convenient test drive set up, the depth of knowledge about the vehicle and ability to answer our questions, through the purchase and pick up process, everything was perfect. A true no pressure experience, we will definitely be back. I would not hesitate to recommend Ken and the MB of Littleton team to anyone. Thank you! Ben and Sarah S.
I have leased 5+ cars from this dealership. I continue to appreciate all levels of service that I have been provided over the last 10-14 years. They have never let me down!
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