I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The customer service was excellent. I came in for a car wash wish was completed with a good shine. I have taken my car to regular car washes and my car did not end up with a luxury shine like I received at Mercedes Benz.
Even though my Land Rover didn't work out due to various problems, the service department was always top notch! The Service manager Joe was attentive and knowledgeable and always tried to do his best to help me then things went wrong. My service advisor Justin also was caring and did his best to resolve every issue. In the end the Rover was not for me due to various problems but the service department scores a 5/5 in my book!
This is the second time we have dealt with MB Novi. Again, it was an enjoyable experience. Our salesperson was Kimberly McNett and she was a delight during the entire leasing process. She was also thoroughly knowledgeable, efficient and extremely congenial. We would deal with her and the dealership again without hesitation.
MB Rochester makes service easy. My wife and I both drive Mercedes Benz vehicles and we choose to go to Rochester even though another dealer is a little closer to our home. My only request is that they stock more G63 parts like bulbs and hoses, but they did explain how few G63's are sold.
Service Advisor was very accommodative and appointment was easy to set up. Work was completed on time and was exceptional.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.