There are 2 parts to my review ... first the Certified Pre-Owned (CPO) process. They missed quite a few things that I think should have been caught so I was disappointed with the preparation of the car. I paid extra to get the CPO accreditation as compared to buying it from a wholesaler or an individual. But I expected better than what I got.
That said, the Customer Service was OUTSTANDING. From salesman (Ali) to Finance Person (Sarina) to Trainer (Skylar), I couldn't have asked for better, more involved and caring people. Especially Skylar who has actually followed up with me by email to make sure I am comfortable with the technology in this car. She is a real gem.
My new rep, Ali, has been most helpful in my ongoing purchase of a 2019 Mercedes S 63 AMG Coupe. Although they did not have one to take a test drive, he kindly found one at another dealership. I hope to make my purchase with him and the Bedford Mercedes Dealership once the pricelist for 2019 becomes available.
This was not my first experience at a car dealership and I can confidently say, without a doubt, this was m best experience ever. The sales representative I was with was exceptionally helpful and kind as I was shown around the lot. The test drive was nice and the route they have gives you a nice variety of environments to test the vehicle out on. Payment was a breeze and by the time I left I felt as though I knew everyone there. Best lot out on the automile!
Dave Klausner and Skylar were simply the best! Dave made the buying process a breeze! He’s awesome! Skylar is a gem! She helped us with all the bells and whistles of our new vehicle. Skylar and Dave are true assets to Mercedes Benz of Bedford!
Great dealership to work with. I found the HHR on the internet,called and worked a deal before I even went to look at. I live about 150 + miles away. The dealership was upfront on everything they said about the car, and was very easy to work with over the phone and in person. One of the best experience I had in car buying. All dealerships should be like this.
James Fleming is an excellent sales person. He met all of my needs seamlessly. Nick McGlone, new car sales manager was very personable and attentive. Both of them took the time to address my questions. Follow up was timely and professional. I have purchased two vehicles From Classic BMW. The service, atmosphere, and friendliness of the staff is superb!
Excellent selection. Great deals and rebates. Buying process was smooth with no pressure. I love the fast lane.
* Title, other fees, and incentives are not included in this calculation, which is an estimate only. Monthly payment estimates are for illustrative purposes only and do not represent a financing offer from the seller. Other taxes may apply.
The information on vehicles provided in this service is supplied by the seller or other third
parties; Cars.com is not responsible for the accuracy of such information. Cars.com provides
service and materials without representations or warranties of any kind, either expressed or
See our terms of service for more details.