Doug was a great salesman. He did not try to over sell the car I was interested in. He answered all my questions . when I made an offer, he took it to the manager and we came to an agreement. The whole deal was very quick with no issues. The car is what I expected. I would recommend this salesperson to anyone I knew was looking for a good used car.
Great car, highly recommend for future buyers.
by GSW from Katy, TX
November 15, 2018
This car met all essential needs, had a lot of room for extra cargo that we would carry. It’s always nice to have a SUV which can be so durable.
Love this dealership! Lenny is the best to work with! Process was simple and quick and we came out with an amazing new Benz! We’ve bought many from here and have no complaints!
Feel a little like Goldilocks.. just right at last
by The MA from Washington State
December 19, 2018
I looked (hard) at BMW X5, Infiniti QX60, Lexus GX460.... wasn't even thinking Mercedes! Bought the ML350.
I previously drove QX80 and was looking to down size. Have been driving big SUVs for 20 years and while I wanted something smaller didn't want to feel too short (height. )
We do a lot of highway driving on two lane roads. The size and height of previous vehicles was very important to me.
I am really happy with my choice. Very quiet, smooth, comfortable and beautiful. I don't feel cramped and now wondering why I waited so long to move on from monster SUVs.
I actually sat in my car talking to a neighbor the other day, she was in a Tahoe... she was only slightly taller than me....really happy with my choice.
About my other prospects: X5 far and away the zippiest, Lexus very solid and comfortable but a little stiff; QX 60 was well appointed but can't hold a candle to its bigger brother in comfort or quiet.
The ML 350 and its successor GLE 350 are just about perfect.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
BEST SUV EVER OWNED, SO FAR
by Roysboy from Conifer, CO
November 17, 2018
Checks all the features available currently, most economy in category with Blue Tech Diesel power, 28 mpg, torque to spare climbs mountains effortlessly, hauls and tows large, NO MAJOR PROBLEMS
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
One of The Best Cars I Have Ever Owned!
by flopsy55 from San Diego, CA
December 4, 2018
I absolutely love my ML350. It is so comfortable to drive, and Mercedes has genuinely thought of everything. The smallest things that you wouldn't even notice have been accounted for, and just when you need it, you realize that it's there. It's beautiful both inside and out, and I would strongly recommend it to anyone searching for a phenomenal SUV.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
looks good drives even better
by notdoing it from york pa
November 1, 2018
got this car to drive around my real estate clients. its super comfortable and actually gets decent mileage for its size and awd etc. nothing says I'm successful like driving a Benz
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
I like the ML a lot
by Geno from Berkeley Ca.
August 7, 2018
If getting good mileage is your goal get another car, I love mine despite the fact I get only 16 miles per gallon the fact I
I went in on a Saturday and I am big college football fan so Nick Burns set me up right in front of one of the big screen TVs. It was towards the end of the noon games and Nick Burns grabbed the remote and put on the game I requested immediately. While Nick Burns was pricing out two trucks that best matched what I was looking for, other salesman would stop by and ask how I was doing and would strike up a quick conversation about college football. I felt like not only Nick Burns was looking out for my best interest but all the other salesman would check on me to make sure I was comfortable which made for a great experience. Nick Burns brought over two trucks and we were able to get a deal done on a great F150 that I really enjoy driving. I could not have asked for a better experience, didn't miss a play of college football, and was able to get the deal and truck that I wanted. Greatly appreciate Nick Burns as he went way above and beyond to make sure I was comfortable. He was completely upfront and honest with me about what he could do and he delivered on his word. Highly recommend going to Nick Burns and I have already brought him up several times to family, friends, and co-workers that if they want to get a vehicle, they HAVE to go to Nick Burns and Suburban Ford of Ferndale! Thank you for everything Nick Burns!
Okay, kinda', but not worth the cost
by Thanks UPS from San Dimas, CA
December 12, 2018
I have twice been stranded due to the shifter not coming out of Neutral. Can't go forward or reverse. This is a big dependability problem!
Also, the non-leather seats have worked on destroying themselves with little cupped cuts (not due to anything in or on my pants, just fatigued and marginal material. I'd much rather have normal leather wear with the fold lines, etc. that appear over time in some vehicles.
Electronic parking brake very loud. I test drove other new, and they were all the same, annoying. Navigation voice recognition is marginal...takes a lot of repeating. Running boards are more of a problem than help. PS, High towing capability...and I personally like the way the rear seats folded down. All reviewers complain as "old school design" but, it allows folded rear seat backs to be flat and it protects the backs of the front seats from shifting cargo.
I found a 2016 F-150 at this dealership here on cars.com for an incredible deal! Called them up and talked with Omar. Guy was super nice and was very upfront with the trucks history and was very impressionable. If I am ever in need of another car I’m definitely going back!
One of The best cars mare by Mercedes Benz.
by Mawerick from Farmingdale,New York
November 12, 2018
The perfect car to get for daily commute. I had 2 of those and always was a pleasure to have it. My family was so happy
I bought a GMC Sierra pick up truck 2012 from Road Runner. This place has some good cars. The price of the car is overall is unbeatable compared to the Michigan market. Staff are very friendly. And very trustworthy. The buying process however it’s kind of a pain just because of the fact the customer is the same person who is doing the financial process and they take some time processing that. So if you’re looking to buy straightforward, this is the best place.
However, I enjoyed thoroughly the buying process of my truck and the deal was great.
I would recommend this place if you are looking for a great deal!
Great performance, reliability, looks
by MAA from Yakima, WA
July 2, 2018
Loved owning this car. Great in ice and snow, lots of room, looks beautiful. Great technology, comfortable seats, and some decent off-roading capability. Love the wood inserts and black leather. With tinted windows and the stock 20" rims is eye catching, even when 5+ years old. Would buy another one of these in a minute!
I had the most wonderful car buying experience at Prime Mortorz . I am most grateful to the entire team at Prime Morrtz but a spacial thanks to Michael Gadoua for a smooth process throughout the entire deal from start to finish. As most people , buying a car out of state and online is risky. But over at Prime Mortorz, they make you feel confident you are making the right choice. They are externally knowledgeable about their inventory, I was overwhelm with joy when i first my vehicle i selected , everything looked exactly what was described on the vehicle. The paper work was already ready when i arrived for the vehicle. I can keep going . This team make car buying look easy. I would definitely recommend this car dealership to my friends and family.
We are so happy with the car love it
by jerry from Chesapeake
November 25, 2018
We test drove the car and we love it the colors awesome that's what we wanted I have my mind set on that they made it happen and we thank them I am so happy me and my wife are so happy
The service department, although busy from the storm, worked me in to get a new tire . Very efficient, and pleasant. Not a good day for a flat tire so much appreciated .
Best SUV for the money
by cmb0067 from Tampa, FL
October 17, 2018
The SUV has ample space, great space for cargo in the back, prime stereo system, great ride and comfort. The year 2015 is the last year that the ML 350 was made. The new ones are shaped different, even appear smaller.
MB Rochester makes service easy. My wife and I both drive Mercedes Benz vehicles and we choose to go to Rochester even though another dealer is a little closer to our home. My only request is that they stock more G63 parts like bulbs and hoses, but they did explain how few G63's are sold.
SUV DOES IT ALL Reliable and Gorgeous Too
by TwoPhoenicians from Scottsdale, AZ
January 2, 2019
Purchased the Mercedes ML350 to tow a boat. It was fully loaded with every bell & whistle possible, incl 20" wheels. It came in so handy and made everyday life easier, like shopping, travel, etc. And the design is sensational. Interior-wise, I have no improvements to suggest, except to includes that bucket-seat extension under the legs that MB offers now. Exterior, I had floorboards & tow hitch, it was perfect. Towed a 20' boat like I had nothing attached. Powerful, excelerates easily, sound system best I ever heard. Excellent vehicle.
The customer service was excellent. I came in for a car wash wish was completed with a good shine. I have taken my car to regular car washes and my car did not end up with a luxury shine like I received at Mercedes Benz.
Extremely reliable and fun to drive German product
by MercFan from Connecticut
October 25, 2018
Great vehicle. Both my wife and I have one. Great for winter driving. Dealerships are a little pricey but there are so many of these vehicles on the road that maintenance is possible anywhere. In fact the Syn oil versions required very little maintenance.
Even though my Land Rover didn't work out due to various problems, the service department was always top notch! The Service manager Joe was attentive and knowledgeable and always tried to do his best to help me then things went wrong. My service advisor Justin also was caring and did his best to resolve every issue. In the end the Rover was not for me due to various problems but the service department scores a 5/5 in my book!
Comfort and Class
by Old Dave from West Lake Worth Fl
July 15, 2018
Amazing how people admire and think that this car costs more than there Genesis or other high end car and yet this make and model still turn etyes toward it as a leader
This is the second time we have dealt with MB Novi. Again, it was an enjoyable experience. Our salesperson was Kimberly McNett and she was a delight during the entire leasing process. She was also thoroughly knowledgeable, efficient and extremely congenial. We would deal with her and the dealership again without hesitation.
The perfect car from the perfect PLACE.
by Mr VT from Harvey, Ill
June 16, 2018
The car meets all my needs PLUS. It has confort STYLE & very good performance. Love dusting off all the young bucks, only when I "have to.:
Helpful friendly staff. "Magic Mike" was very helpful and informative with the many questions on our test drive. The Perfect Experience! They take care of their customers. I peppered Mike Elashkar with questions and he professionally answered each and every one of them. I would highly recommend; I am a Senior Citizen and they treated me with utmost respect! with Confidence you too will be pleased with their service and find the perfect car or truck too! jasmine took care of my paperwork effortlessly as a professional in her field. Thank you Mike Elashkar..you are simply the best at what you do.
It's a Mercedes!!!
by isergy from baltimore, MD
October 22, 2018
We purchased this car in 2012. It's just the right size, has very comfortable seats and is loaded with technology!This is very safe and comfortable car.
Professional and very kind experience. I came a week early for my appointment on my air bag replacement. The kind service man made everything work out for me even though I was a week early. Great, Kind and professional Experience!!
by Steven from Carmel
October 9, 2018
A Mercedes is one of the safest cars I have ever owned and I will always own one. Coast to Coast is the best place to buy a used Mercedes. Ask for Jay
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