Battery died. Technician came and replaced battery quickly - within 30 minutes if my call.
Okay, kinda', but not worth the cost
by Thanks UPS from San Dimas, CA
December 12, 2018
I have twice been stranded due to the shifter not coming out of Neutral. Can't go forward or reverse. This is a big dependability problem!
Also, the non-leather seats have worked on destroying themselves with little cupped cuts (not due to anything in or on my pants, just fatigued and marginal material. I'd much rather have normal leather wear with the fold lines, etc. that appear over time in some vehicles.
Electronic parking brake very loud. I test drove other new, and they were all the same, annoying. Navigation voice recognition is marginal...takes a lot of repeating. Running boards are more of a problem than help. PS, High towing capability...and I personally like the way the rear seats folded down. All reviewers complain as "old school design" but, it allows folded rear seat backs to be flat and it protects the backs of the front seats from shifting cargo.
I’m very satisfied yet again with Troy Burns who put up with me for another great car buying experience. I went back to Greenway for the simple reason that Troy treated me so well the first time I went for my very first new car ever. This second time was just as much of an enjoyable experience. He knows the cars, knows the options, and knows what things are available to you as a customer. He makes sure you know your car inside and out before you leave. I would gladly direct anyone toward him to get you in your new ride. You won’t be disappointed!
One of The Best Cars I Have Ever Owned!
by flopsy55 from San Diego, CA
December 4, 2018
I absolutely love my ML350. It is so comfortable to drive, and Mercedes has genuinely thought of everything. The smallest things that you wouldn't even notice have been accounted for, and just when you need it, you realize that it's there. It's beautiful both inside and out, and I would strongly recommend it to anyone searching for a phenomenal SUV.
Met my sales rep Jason Bonilla at a set appointment time and drove 2 different vehicles I found online. He had them both ready to go we drove both and I picked out the one I liked best and it had a fair price from the research I had done and we did the paperwork and done. I was in and out in exactly 3 hours and hour of that was testing and looking over the vehicles. Smoothest auto purchase I've ever had and I'm 52 and have bought plenty of vehicles. Also the young lady I dealt with at the front desk was very friendly and professional.
BEST SUV EVER OWNED, SO FAR
by Roysboy from Conifer, CO
November 17, 2018
Checks all the features available currently, most economy in category with Blue Tech Diesel power, 28 mpg, torque to spare climbs mountains effortlessly, hauls and tows large, NO MAJOR PROBLEMS
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Great car, highly recommend for future buyers.
by GSW from Katy, TX
November 15, 2018
This car met all essential needs, had a lot of room for extra cargo that we would carry. It’s always nice to have a SUV which can be so durable.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Comfort and Class
by Old Dave from West Lake Worth Fl
July 15, 2018
Amazing how people admire and think that this car costs more than there Genesis or other high end car and yet this make and model still turn etyes toward it as a leader
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
The perfect car from the perfect PLACE.
by Mr VT from Harvey, Ill
June 16, 2018
The car meets all my needs PLUS. It has confort STYLE & very good performance. Love dusting off all the young bucks, only when I "have to.:
Mi experiencia en la compra de mi guagua fue exelente la vendedora Beatriz muy profecional siempre afuego con nosotros, buscandonos opciones manteniendo siempre la buena cara y la pasiencia hacia nosotros y la familia por el tiempo desde que llegamos, en la busqueda de nuestra guagua asta la compra de esta misma.
Best SUV for the money
by cmb0067 from Tampa, FL
October 17, 2018
The SUV has ample space, great space for cargo in the back, prime stereo system, great ride and comfort. The year 2015 is the last year that the ML 350 was made. The new ones are shaped different, even appear smaller.
I came to Audi South Orlando to do my 45K service. The customer service personal sign the car in very fast and they called me at the time I was promised the car would be done. The service was done perfect
SUV DOES IT ALL Reliable and Gorgeous Too
by TwoPhoenicians from Scottsdale, AZ
January 2, 2019
Purchased the Mercedes ML350 to tow a boat. It was fully loaded with every bell & whistle possible, incl 20" wheels. It came in so handy and made everyday life easier, like shopping, travel, etc. And the design is sensational. Interior-wise, I have no improvements to suggest, except to includes that bucket-seat extension under the legs that MB offers now. Exterior, I had floorboards & tow hitch, it was perfect. Towed a 20' boat like I had nothing attached. Powerful, excelerates easily, sound system best I ever heard. Excellent vehicle.
I needed some parts replaced on my 2015 ML3. Service was excellent. Got a loaner car even though service was done in a satisfactory time. They serve you a 2 course breakfast and lunch everyday while you wait. No dealership does that. Employees are always courteous and anxious to please you. I would go no where else. You can get your car washed every day! I live a bit far from Orlando so I only use my VIP benefits three times a year. Free ride to the airport and you can leave your car parked at the dealership for the duration of your trip. Facility looks like a resort. What more could you ask for?
Thanks to Bryan Fippinger, a service consultant, for an excellent service. He went above and beyond to solve basic issue for oil filter issue. Because of employees like him, we come back to Lexus dealership.
bought a new Jetta and every thin went great! Alex Avila did a great job and was very kind and helped when needed. the insurance girls Jessica Diaz and Sigrid Neu did a great job and where very helpful. also dealt with Leo and some finance people all where great thank you!
Feel a little like Goldilocks.. just right at last
by The MA from Washington State
December 19, 2018
I looked (hard) at BMW X5, Infiniti QX60, Lexus GX460.... wasn't even thinking Mercedes! Bought the ML350.
I previously drove QX80 and was looking to down size. Have been driving big SUVs for 20 years and while I wanted something smaller didn't want to feel too short (height. )
We do a lot of highway driving on two lane roads. The size and height of previous vehicles was very important to me.
I am really happy with my choice. Very quiet, smooth, comfortable and beautiful. I don't feel cramped and now wondering why I waited so long to move on from monster SUVs.
I actually sat in my car talking to a neighbor the other day, she was in a Tahoe... she was only slightly taller than me....really happy with my choice.
About my other prospects: X5 far and away the zippiest, Lexus very solid and comfortable but a little stiff; QX 60 was well appointed but can't hold a candle to its bigger brother in comfort or quiet.
The ML 350 and its successor GLE 350 are just about perfect.
Great experience with a different kind of dealership...
by OMG I bought a Minivan from DealerRater.com
December 4, 2018
I liked the business-like nature of the transaction. No playing games like a regular car dealership. Everything right up front and negotiations were handled at one sitting. Also, they were extremely responsive to our requests with regard to the things in our eyes that needed to be done to the vehicle, specifically detailing. After the deal was signed and sealed and in preparation for delivery, they spent almost 2 hours cleaning and detailing the vehicle using every machine and product available, front to back, inside and out, to make our used vehicle look nearly new. I know this because I went back and watched the detailing crew have at it. While we waited they let us take my trade-in and go have a bite to eat. Didn't really have to do that for us. Finally, walking the lot is like going to a car show. They have seemingly every vehicle from Supercars to Smartcars, and lots of them. All with prices clearly stated on the windsheild. Its an impressive operation.
Don't Be Fooled By The Name
by DJC from Delmar, Maryland
June 6, 2018
Maintenance costly and premature recommendations of service compared to ALL other companies. Example: Spark Plugs at 50k and everyone else is 100k. Seriously @ $575!
If you???re looking for a great car buying experience you need to go see Marcos at HGreg Orlando. Hands down one of the most professional sales consultants I???ve ever worked with (I???m also a sales consultant for a competitor company). Marcos learns about your situation and helps you Make an informed decision when it comes to selecting your vehicle. After selecting the vehicle my girlfriend and I got to explorer our financing options with Crista. Crista was amazing and got us a great approval. Like I said if you need a car go see Marcos and Crista at HGreg Orlando!
by MJSb from Windermere, FL
June 6, 2018
A little complicated as far as a DIY but so far a fantastic car, purchased another MB as I am still driving my first a 99 E320. Reliability, if you take care of them.
Tube una muy buena experiencia con el vendedor Yamil López para comprar un carro fue muy amable y me explico todo para comprarlo se lo recomiendo cuando valla pregunten por Yamil
I like the ML a lot
by Geno from Berkeley Ca.
August 7, 2018
If getting good mileage is your goal get another car, I love mine despite the fact I get only 16 miles per gallon the fact I
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