Awesome car buying experience!! Ethan is the best!
by Grace from Tustin, CA
October 19, 2017
I bought a car yesterday from Topline Automotive and I am very happy with it! My experience with Topline and their staff has been top notch from the beginning. I had been looking to buy a used BMW for 5 years now, and due to unforeseen circumstances I was looking to buy one within the month. I did my research and did my numbers, and found 3 really good deals. I checked out the other cars and dealers in Orange County and had my friend also run numbers on her end.
I expressed interest in the car I found at Topline and called to see when I could check it out. The manager/director, Ethan Lam, helped me from start to finish. He was great! Not pushy or aggressive, very communicative, and super helpful. I filled out the online application they have on their website for financing and he found me such an awesome deal/rate, it was unbelievable. He went above and beyond and I am very happy with his efforts!
The quality of the cars that Topline has is impressive. The car I ended up buying looked really clean and well-maintained. There are extensive photos for every one of their vehicles available online, so there were no surprises. They have an extremely nice selection of used luxury cars that have been well-maintained and look brand new.
The car I chose runs beautifully and was such a good deal, it still feels unreal! I love my car!!! Thank you so much Ethan! I appreciate the awesome service and quality vehicle. Grateful!!!
Very nice and informative. Didn't try to upsale or add on any extras. Quick process to buy a beautiful clean upscale car. They were very eager to please! I am so happy and excited about my X3 and it was in excellent condition when we went to purchase! :)
Great communication and very professional. Ethan made the purchasing process very smooth and fast. My experience with Top Line was a good one and if looking for a car, check them out, they have a great selection of cars, and prices are very fair.
After researching a listing on Cars.com, i visited Topline to see the actual vehicle. I was immediately assisted by Ethan Lam who was an extremely friendly, knowledgeable and professional. Despite I was only at the beginning stage of my car search, Ethan was patient and informative with my specific needs. He was also very swift with getting me pre-approved with a lender with terms that ideally met my financial profile. At this time, I did not end up with the 3 series i originally was interested in, however, I am confident with Ethan's professionalism and intend to revisiting Topline to exclusively work with Ethan until I gind the car thsat best fits my needs.
I am completely satisfied with the buying process at Topline Automotive. Ethan was my salesman and he was knowledgeable, easy-going, and helpful. I was pleasantly surprised at how accommodating they are. The car is exactly what I wanted and the price was reasonable (it was a fully loaded 2014 MB S550). I will recommend my friends to them. They have good selection of high end (luxury and sports cars such as Rolls Royce and Porsche 911Turbo), many BMW and MB, as well as lower priced cars. My car was washed/waxed/vacuumed and they even buff out scratches on the wheel. The financing process was also quick and painless.
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