My shopping experience was outstanding. Everyone is extremely friendly and Neal is an outstanding sales person. Dealership is very clean and everyone is willing to go out of their way to give you an experience to remember.
We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
Great experience at this dealership. Definitely ask for Jeff. He was both professional and down-to-earth, willing to work with us on a great deal for our family. The buying process was quick and painless and our vehicle was gassed up and detailed. Thank you Jeff! A+
Very unstressful and no pressure purchase. Salesman, Michael P., was great to work with. He brought car to me for test drive. Did most communication through text. Dealership hit the mark on the experience. Even though I bought a trade-in, I still got the great Mercedes customer experience. Took less than 15 minutes to sign and close the deal. I took the day off work and got to enjoy the rest of my day.
The assistant customer service manager name Cesar Leon was extremely rude and dismissive. He literally told me “I don’t have to explain myself to you.”
How is that service? He said he couldn’t take care of me because he had to leave and he was dismissive. Strangely enough he was still sitting at his desk on his phone 45 minutes later.
And I would never expect this type of treatment at a luxury dealership like Mercedes-Benz. I would never come back to this location again and an experience like this would make me hesitant to stay with Mercedes for my next car
The customer care manager, Oliver, what’s professional and truly made time to listen to my complaints. And unfortunately, it was a little too late as my day was already ruined with the rude attitude of Cesar Leon .
Basically, I believe that when selling new cars there shouldn???t be any problems with the car. Due to my experience here I had to wait an extra hour and a half after purchasing the vehicle. It should have been all ready to be received upon purchase
Came in to replace battery and service rep or supervisor, (not really sure), was very quick and courteous. I was out with only 15 minutes or so. I love how you don???t need to make any appointments for any service.
I always am treated very kindly here no matter what. My next vehicle purchase will be here as will my friends and families. I know its not something normally said but they make the car buying experience actually fun...
Van That Handles Like A Car
by Bucket Lister from Murrieta, CA
June 25, 2018
I love it. We needed a second vehicle that would accommodate us and our pets in case of an emergency evacuation and the Metris with room for 5 passengers (can come with an extra row of seats to accommodate 7) and space for four dog crates in the back is a perfect match for our needs. Handles like a well designed car rather than a van. It's quiet and has separate rear air conditioning, which is great for the dogs.
My overall experience was a good one. Everyone was friendly and helpful. Most of my buying experience was done online, which I love! Denni and the rest of the team waited around for me to show up (I had to drive over 2 hours after I got off work) to see the vehicle, test drive it, and work through the rest of the buying processes. Quick and painless!
Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me something, asked which model I was interested in and then asked me if I'd ever driven one. I replied I hadn't so instead of launching into a sales pitch, he offered me a test drive so I could be sure I even liked the car before we started talking about buying or leasing and pricing. Was very impressed with how I was treated and how easy it was to shop at Silver Star!
Love it so far
by Vernon from Santa Cruz ca
October 15, 2018
I've had the van for two months now and am quite satisfied. Decent handling,Comfortable , quiet ( in passenger model) and over 28 mpg on country highways.
Only complaint is the self parking option( Parktronic) is flaky. Only woks about half the time-really not worth the big bucks for that option.
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