Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
Out of all Mercedes Benz dealerships I visited, the customer service at Caldwell was impeccable! Ronald and his manager Mike assisted me and it wasnt just about a sales transaction for them. I raised my concerns regarding my current lease ending and Ron was the only sales rep I encountered to find a solution that made me more than comfortable enough to buy my car the same day! Yes the same day! The overall experience was flawless and the Caldwell team understands that customer service is the most important factor. Now they have a loyal customer. In addition, I will be referring all of my friends and family to Ron and the Caldwell team. Job well done!!!
I traded in a gl 550 and got another GLS 550! Josh Alexander and joe in ginanace were amazing - especially when we tested their patience, when at the last minute switched the car we wanted. They accommodated in a flash and I was in my new ride the next morning !!!
This is the best dealership I???ve ever dealt with, and the first one I???ve been a repeat customer at. They are honest, the customer service is great and Keith Simone is the best salesperson I???ve dealt with.
by ONLY BUY CARS FROM PEPE AUTO GROUP from DealerRater.com
November 8, 2018
OMG, WERE DO I EVEN START. I ARRIVED AT THE DEALERSHIP AROUND 6:45 TO SEE MY 2019 G550 WAITING FOR ME ON DISPLAY. UPON ENTERING THE DEALERSHIP I WAS GREETED WITH SMILES BY THE CONCIERGE. I WAS GIVEN A COMFY SPOT TO SIT WHILE ANOTHER PERSON CAME BY, ASKING ME WHAT ID LIKE TO EAT AND DRINK. EAT I SAID, WOW! THAT WAS A FIRST. I WAS IMPRESSED THAT THE DEALERSHIP RECOGNIZED THAT IT WAS DINNER TIME. AFTER WAITING 5 MINUTES OR SO I WAS GREETED BY A TERRIFIC SALESPERSON SHOWING ME THE INCREDIBLE BUTTONS IN MY G. WE THEN WENT BACK INSIDE TO MEET WITH THE SALES AND FINANCE MANAGER TO FINISH UP THE PAPERWORK. I WOULD LIKE TO SAY THAT THE ROYAL TREATMENT WAS COMPLETE HOWEVER AFTER LEAVING THE DEALERSHIP I IMMEDIATELY RECEIVED A CALL FROM THE SALES MANAGER ASKING ME HOW I LIKED THE TRUCK... WHO DOES THIS ANYMORE? WHO, OBVIOUSLY THE PEPE AUTO GROUP STILL DOES. AS MY TITLE REVIEW SAYS, ONLY BUY CARS FROM THE PEPE AUTO GROUP. MUCH GRATITUDE FOR THE EXPERIENCE. DON'T BE SURPRISED IF I STOP BY FOR DINNER :)
Bobby was like no other car dealer I ever dealt with he went above and beyond to find the perfect car for me he made me feel as if he really valued me as a person not just another customer..he wasn't just about the sell trying to push something on me more expensive than my original price and I truly appreciate that...to be truthful he got me more than I expected for a exceptional price...Thank you so much Bobby Ayo ..looking forward to doing business with you again...Joanne
Thomas Chen, Salesperson is very attentive and knowledgeable, product information and pays attention to the details. Thomas is very personable and went above and beyond to get me my 2019 GLC300 Coupe. Your the best and thanks Green for life.
Nice people but slow service & slower communication about it
by Acbas92418 from DealerRater.com
September 11, 2018
Regular maintenance/ service shouldn't take long, but for some reason, it does here. Maintenance for work on your caro takes much longer than they tell you and they fail to keep you aware of progress on your car. Disappointing...but again the employees are nice people. Perhaps they are short handed.
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