My experience at Mercedes Benz of Rockville Center exceeded my expectations. My salesperson, Jerone Sealy was exceptional, he was friendly , professional and displayed a very calm demeanor in his approach to selling. I never felt pressured. Jerone explained in detail every question I had regarding the vehicle. He was very knowledgeable and provided excellent customer service from the beginning to the end of the sale. If I had to rate him from 1 - 10 he deserves an 11. Jerone Sealy thank you so much. I love my GLE 43 Coupe just as you said I would. You are a top notch salesperson!
I've been buying cars from MBRVC for ages. I think this is the 8th or 9th car that I get from Tom Ahrens at MBRVC. The amazing thing is that I didn't even have to go pick it up, it was delivered like a hot pizza! I love this place and the service they provided. My beautiful 2019 GLE AMG is beautiful and exactly what i wanted. Tom is the best and never tries to oversell you on any car! He does his job and he does it well! The entire buying process was super easy and fast. Funny thing is that we were looking to try out Range Rover down the road and they totally dropped the ball on a vehicle I ordered(after waiting months). That was a mistake trying to leave Mercedes Benz and especially Mercedes Benz of Rockville Centre. These guys are like family and I will stay with them forever! To think of it, Tom Ahrens is family and I love him and MBRVC! A+++++ in my book!!!!
We recently purchased a 2016 GLC 300 from George Glier at MBRVC. From the moment we met George, we knew we were in great hands. He is personable, knowledgeable and worked to get the best car for our needs. He made the buying process so easy. It was really a pleasure to work with him and the staff at MBRVC. We highly recommend George and look forward to seeing him again for our next purchase.
I traded in a gl 550 and got another GLS 550! Josh Alexander and joe in ginanace were amazing - especially when we tested their patience, when at the last minute switched the car we wanted. They accommodated in a flash and I was in my new ride the next morning !!!
This is the best dealership I???ve ever dealt with, and the first one I???ve been a repeat customer at. They are honest, the customer service is great and Keith Simone is the best salesperson I???ve dealt with.
by ONLY BUY CARS FROM PEPE AUTO GROUP from DealerRater.com
November 4, 2018
OMG, WERE DO I EVEN START. I ARRIVED AT THE DEALERSHIP AROUND 6:45 TO SEE MY 2019 G550 WAITING FOR ME ON DISPLAY. UPON ENTERING THE DEALERSHIP I WAS GREETED WITH SMILES BY THE CONCIERGE. I WAS GIVEN A COMFY SPOT TO SIT WHILE ANOTHER PERSON CAME BY, ASKING ME WHAT ID LIKE TO EAT AND DRINK. EAT I SAID, WOW! THAT WAS A FIRST. I WAS IMPRESSED THAT THE DEALERSHIP RECOGNIZED THAT IT WAS DINNER TIME. AFTER WAITING 5 MINUTES OR SO I WAS GREETED BY A TERRIFIC SALESPERSON SHOWING ME THE INCREDIBLE BUTTONS IN MY G. WE THEN WENT BACK INSIDE TO MEET WITH THE SALES AND FINANCE MANAGER TO FINISH UP THE PAPERWORK. I WOULD LIKE TO SAY THAT THE ROYAL TREATMENT WAS COMPLETE HOWEVER AFTER LEAVING THE DEALERSHIP I IMMEDIATELY RECEIVED A CALL FROM THE SALES MANAGER ASKING ME HOW I LIKED THE TRUCK... WHO DOES THIS ANYMORE? WHO, OBVIOUSLY THE PEPE AUTO GROUP STILL DOES. AS MY TITLE REVIEW SAYS, ONLY BUY CARS FROM THE PEPE AUTO GROUP. MUCH GRATITUDE FOR THE EXPERIENCE. DON'T BE SURPRISED IF I STOP BY FOR DINNER :)
Bobby was like no other car dealer I ever dealt with he went above and beyond to find the perfect car for me he made me feel as if he really valued me as a person not just another customer..he wasn't just about the sell trying to push something on me more expensive than my original price and I truly appreciate that...to be truthful he got me more than I expected for a exceptional price...Thank you so much Bobby Ayo ..looking forward to doing business with you again...Joanne
Thomas Chen, Salesperson is very attentive and knowledgeable, product information and pays attention to the details. Thomas is very personable and went above and beyond to get me my 2019 GLC300 Coupe. Your the best and thanks Green for life.
Nice people but slow service & slower communication about it
by Acbas92418 from DealerRater.com
September 2, 2018
Regular maintenance/ service shouldn't take long, but for some reason, it does here. Maintenance for work on your caro takes much longer than they tell you and they fail to keep you aware of progress on your car. Disappointing...but again the employees are nice people. Perhaps they are short handed.
We were looking at 3 brands and chose Mercedes for so many reasons related to the vehicle itself. Now, when you add a wonderful salesman, you???re light years ahead of the game. Thanks to Valentine and the entire staff at Mercedes Benz of Smithtown for a great experience from our first visit to delivery!
Couldn’t have been any easier and more professional. Nick was extremely accommodating. Knowledgeable and guided me through the process and got me in the exact vehicle I was looking for. Would recommend anyone looking for a Mercedes to go see Nick Malena.
Very professional courteous and attentive service from our salesman along with excellent showroom experience and first class treatment from everyone. I would recommend this dealership to anyone and it matches the expectations you would have with a name like Mercedes.
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