The express service for a unexpected issue solved the problem relatively quickly and properly. This no appointment needed service was efficient and preformed professionally. The comfortable waiting area was appreciated.
Very good experience, they took car for service when i reached. Proactive to complete documentation. Did proper Inspection. Im satisfied with the services and customer service. Price Paid for service is too Much expensive . they charged $450 for breaks and $550 Labour which is very expensive , I end up paying $1150 for general Service.
Recently purchased a new vehicle.I have purchased many vechicles at this dealership in the past and have always received outstanding service. My salesman for this transaction was Vic. He was exceptional. I give him ten stars for his outstanding attention to detail and through explanation of my new vehicle. I would recommend him as an outstanding salesman. He is truly an asset to your company.
My wife and I had an exceptional experience with Mercedes-Benz of Wilmington. If we could, we would give it 10 stars! Derrick Wimbish and Shelby Suddard provided a sales process that was attentive, informative, and attuned to our needs. They truly went the extra mile in finding the perfect vehicle! They exceeded our every expectation and we are thrilled with our new Mercedes-Benz GLS 450. We look forward to being long-standing customers of their dealership!
My shopping experience was outstanding. Everyone is extremely friendly and Neal is an outstanding sales person. Dealership is very clean and everyone is willing to go out of their way to give you an experience to remember.
I found a used vehicle online at Tom Masano’s Mercedes Dealership. I filled out an online inquiry form and was met with a quick response from Tom Grim, their online sales representative. I set up an appointment the next day which was a Saturday. The next day I went to the dealership at 10:30. By 3:30, I was driving home with the vehicle that I had come to see. I was given a very fair trade-in value on my vehicle to match the reasonable sticker price. My experience was pleasant and smooth.
I just purchased a CPO Mercedes and cannot say enough about the staff! Terrific service and professionalism. Lori makes the whole process seamless, and Marc is a real guru when it comes to explaining all the gadgets.
Will definitely purchase my next car from them.
We can't say enough praises about our car shopping experience with this dealership. A great team that was both responsive and helpful throughout the process. It was a newly listed pre-owned vehicle that didn't have pictures online...they quickly responded with photos and we set up a test drive. A special thanks to Luis Alicea, our salesman..He helped us purchase a safe, clean, and quality car at a great price for our growing family. We love our "new to us" Acura MDX. We drove up from Maryland and we will be returning for our next pre-owned purchase. Thanks, again.
Purchased our car from Lorie Kleeman. She was so friendly and had such a great positive attitude. She knew exactly what I wanted for my first Mercedes purchase and made it happen! She didn't stop until we were signing the paperwork! We absolutely adored her and will go back again when it's time!!!
If you are looking for a stress free buying experience ask for lorie Kleeman at Tom Masano Mercedes Benz. Very knowledgeable about product and services offered by Mercedes. This is my second purchase from Tom Masano Mercedes Benz first was R class second GL.
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