Awara and Darnell were great. Awara is quite the character, he keeps things fun and light and knows his stuff. Darnell is another wealth of knowledge and will make you feel right at home. I wasn???t the happiest with the original online and phone correspondence. Very quick off the phone, ???no negotiation,??? They confirmed the E350 I was originally looking at was available 20 minutes before I headed their way only to find out it had sold the night prior.. classic tactic that I fell for. Awara was dealt a tough hand on this one as he was thrown into this, he had no prior knowledge of me coming in or the communication I had with the online team. He found me what I needed and was able to get the price to a point I could justify. Turns out they do negotiate ;) All in all I???m happy, buying a car is never a hoot but it got the job done and Awara made it as fun as it could be and was very attentive throughout the process.
This and other Herb Chambers dealerships correctly price CPO Mercedes so you do not have to go through the absurd haggling process as with other dealerships. This transaction with Karl was handled without any issues from the moment I walked in to the dealership through the delivery of vehicle to me in New Hampshire. This included working with Darnel in their finance department to obtain excellent rates. I highly recommend this dealership and they have honored each subsequent issue with no questions asked.
PAUL MC DANIELS IS ALWAYS VERY PLEASANT, EXTREMELY KNOWLEDGEABLE AND JUST AWSOME TO WORK WITH!!. DARNELL CARUSO-STEWART IS SO PLEASANT & SUPER INCREDIBLE IN ANYTHING AND EVERYTHING SHE DOES!! SEAN BRESNAHAN & FRANCO CORDANO ARE BOTH KNOWLEDGEABLE AND VERY PLEASANT!! WE HAVE BOUGHT 3 CARS IN FOUR YEARS AND WILL NOT BUY ANY WHERE ELSE " THIS IS THE BEST DEALERSHIP AROUND WITH A TOTALLY AMAZING TEAM YOU ROCK!!!!!!"
I can???t stress how amazing Awara Osman, Darnell Stewart and Paul McDaniel ! I wouldn???t go anywhere else. I strongly recommend the dealership. From day one These guys were amazing. I will send all my family and friends over .
I had the pleasure and good fortune of working with Phil Saissi, Elder and Ahmad at Flagship Motors when purchasing my CLS400 recently. It was an emotional time for me as my dream car (CLS550) had recently been totalled, the insurance process was not easy, and so to find a team as helpful, supportive and empathetic was wonderful. They took care of the return of my Enterprise rental car; Ahmad drove me to my home and they sent John to collect me from my home to drive me back to Lynnfield to collect my new car. Every detail was taken care of. Phil even came in on the Friday he was supposed to be off work. Elder took me through the features of my new car, connected my phone to BlueTooth and patiently pointed out differences between the 400 and 550. Derek was efficient and effective at getting financing paperwork processed. Phil followed up with me a few times after the sale to ensure all was well, and to wish me a happy Thanksgiving. I am very pleased with the service received and recommend this dealership highly.
This is my third car from this dealership & my experience buying this car was the best! Phil made the entire process seamless for me & a very enjoyable experience. Once Phil took care of all my needs, Justin in Finance was great to work with too. Franco showed me all the upgrades in the car & set up my garage door opener (that I couldn???t get paired w/ my last Benz). I wanted to thank Phil, Franco & Justin for making my car buying experience, easy, enjoyable & efficient. I love my new 2019 Mercedes!
Felt a bit like a fish out of water when buying a GMC Sierra among the Maserati, AMGs and Austen Martins, but Medi treated me like someone buying any one of those beautiful vehicles. My buying experience at Auto Excellent Group was probably the least pressured of all the cars I've purchased over 4 decades, as in no pressure at all. It was an easy going, informative, professional, and very friendly fun experience. Medi made sure I understood all new aspects and details of my new vehicle, right down to tire pressure readings and air pressure adjustments. I'm hoping to win the lottery so I can come back and purchase one of those Exotics. The LED pen is great too! Thanks Medi.
Bad days and misunderstandings happen to all of us but the customer service redemption of this dealership is impeccable. They have me on a happiness high. Very grateful for Jeff and Jeremy. Odometer Fraud. Patrick Titshaw tried to commit odometer fraud with my 2015 Smart Car Passion Coupe to evade honoring the four year 50,000 warranty.
Going through the sales process at Herb Chambers Mercedes was very much a pleasant one! From the minute I contacted the dealership through the close, the sales staff was excellent, patient and very knowledgeable. I highly recommend Herb Chambers Mercedes in Boston.
Pranav Gill and the staff at HC Sudbury were a pleasure to work with. They helped me find the car of my dreams without going above my price point. Their sense of humours are also on point. They helped me feel an ease instead of pressured. I would highly recommed contacting them if you are insterested in a new car. They Rock!
My husband and I recently bought an Audi Q5 at Audi Norwell, and we love it! We worked mostly with Laura Erickson, an Audi Brand Specialist, who was extremely helpful, very knowledgeable, patient, and always kept her sense of humor. When we took possession of our new car, Jim Liberidis, also an Audi Brand Specialist, patiently and knowledgeably introduced us to the full menu of the computerized tools that the Q5 includes, and he also expedited the registration process for us. We would wholeheartedly recommend Audi Norwell.
Smith Motors, and Ben Coppola was outstanding from start to finish with this process. He had outstanding customer service, and was very professional in handling all our questions, and concerns. I would recommend Ben and Smith Motors to all my family and friends!
As a busy executive of a company, I???m not one to typically write reviews. But, I had to acknowledge Dana LoNano for assisting us in the purchase of our new GLC. I was referred to her by a colleague who has been purchasing cars from her for years. And, we finally decided to take the leap over to Mercedes-Benz from BMW. Ever since my wife had picked up the car, she cannot stop raving about the experience from beginning to end. There are multiple choices of dealerships to consider and we decided to make the trip down to Boston because Dana was knowledgeable about the product, patiently explained the different features/technology to help guide us in our needs vs. want, and was cognizant of not wasting our time. She and Keith made the process extremely seamless and are truly professionals. For that, you???ve obtained a loyal customer as long as I???m driving (I hope for a while longer!). They???re assets to your organization and deserve to be recognized.
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