I can't speak highly enough about this establishment. Chris and Tyler were especially courteous and made our buying experience the best we've ever had from a car dealership. In case you're thinking, "Duh, when you buy something that expensive, they have to kiss your @$$," we bought a used Jeep for less than 30K. They're just good people, regardless of who you are or what you're buying.
Went to test drive an E350. Was greeted by salesperson shortly after walking in to the showroom and instead of immediately trying to "sell" me something, asked which model I was interested in and then asked me if I'd ever driven one. I replied I hadn't so instead of launching into a sales pitch, he offered me a test drive so I could be sure I even liked the car before we started talking about buying or leasing and pricing. Was very impressed with how I was treated and how easy it was to shop at Silver Star!
Had an amazing experience with Silver Star. I dealt with Ryan Huffman, first through the internet and then in person. Throughout the whole process he was friendly and informative but never pushy. He let me take my time with the decision and was the total opposite of what I expected a car salesman to be like! The rest of the staff was super friendly, and while I was walking around several salesmen approached to see if I needed help. Financing and paperwork was easy to get through ... overall got through the test drive and paperwork in about 3 hours. Much easier and simpler than I expected it to be! Highly highly recommended.
W.I. Simonson may not be as flashy as the Beverly Hills or Van Nuys location but the service was so much better and they gave me a great deal. I went to Simonson first but thought i could get a better deal at the BH or Van Nuys location because they are bigger and do "more volume". At the end of the day BH and Van Nuys had a lot of attitude and they couldn't come close to the deal Simonson gave me.
Mercedes Benz in Beverly Hills was so busy that it took quite a while to get to my car. But when they did , they checked it thoroughly, fixed it , detailed it AND gave me a large discount just because it took so long to get to look at my car. Very nice people!!
They gave me the quality service I expected and made me feel like a valued customer. I have a few different branded cars and Mercedes by far beats the others, this dealership in particular is the best I’ve taken my MB car to.
My visit this time was for VIN and Milage verification only.
Everyone was attentive and courteous to my request.
I did purchase my vehicle from this dealer and have had it serviced there too, the attention and care is always excellent.
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