In the market for a new car, I started out by doing a lot research online. Mercedes-Benz/Mercedes-Benz of Annapolis has a very intuitive website. I sent a request for an E-Price quote for an E-Class and Asher Chaudry answered the request. Asher and I corresponded by email for 2 weeks. I was nevered pressured to come into the dealership. Asher found multiple cars that fit my criteria, sent me payment quotes, and answered all my questions via email. He provided a car purchase experience I had never experienced before. Our face-to-face meeting/transaction was no different. Asher delivered the most professional, honest, friendly, and fun field Customer Experience buying a car I had ever experienced. Thank you A. Chaudry and B. Harrigan for going ABOVE & BEYOND. You guys and the man above made it possible for me to ride home in a very beautiful car! Customer Service vs CUSTOMER EXPERIENCE.
Buying a car was greatly facilitated by Ron Scherr
by MBfor56yrs from DealerRater.com
December 1, 2018
My only hesitation in buying a car was my dissatisfaction with the Service Department, which was far less professional and knowledgeable than sales. Buying the car was a good experience, but I almost went to another dealer because of service ... we will see now it works in the future, but I am cautious.
Damon was honest, pleasant and very knowledgeable. Absolute 5 star customer service. I would recommend anyone go to this dealership! I did not feel pressure to buy, but felt like I was treated like a family member.... I test drove and bought my vehicle the same day.
The service of sales Rep Amer Khaled was simply superb. He went out of his way to provide us any additional benefits/discounts etc. Please look for him if you visit MB of catonsville, you will come away impressed.
Got GLC, I am very happy with my purchase. Sale person Garen is really helpful and found the car I want and got the Car for me in one day from other location. Spoke to one the services manager he explained me clear what services I need and the warranty coverage. Overall I am very happy with the purchase.
Juliana Kroupa is the consummate professional--always honest, polite, prompt, and professional. She consistently provides excellent customer service. She provides the kind of service that all customers expect but rarely ever get. Kudos Juliana, keep up the great work!!
Took my son???s car in for servicing, always a pleasure to do business with MB of A. Chuck always takes good care of our family???s cars. It also helps too that he is so friendly...that still works in this day and age.
Russell and his team have given me the best service I could ask for, responsive and complete care looking our for my interest. Many thanks once again! I will seek out this facility even when we move out of the immediate area. Thanks Russell.
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