There are 2 parts to my review ... first the Certified Pre-Owned (CPO) process. They missed quite a few things that I think should have been caught so I was disappointed with the preparation of the car. I paid extra to get the CPO accreditation as compared to buying it from a wholesaler or an individual. But I expected better than what I got.
That said, the Customer Service was OUTSTANDING. From salesman (Ali) to Finance Person (Sarina) to Trainer (Skylar), I couldn't have asked for better, more involved and caring people. Especially Skylar who has actually followed up with me by email to make sure I am comfortable with the technology in this car. She is a real gem.
My warning came on and I called the service department questions ning the meaning and need for repair. I was able to bring my car in then and waited about 45 mins while the battery was changed. The coffee in the waiting room was delicious! Of course the repair was done efficiently and properly.
Buying a used vehicle is not easy. Brian Rapoport made it easy. He was very knowledgeable and pleasant to work with. Everyone was very respectful and nice. Bought a car on Saturday and it was detailed and ready for pick up on Monday.
Curtis Cheney was fantastic. I have purchased numerous cars in different States and Curtis ranks one of the top sales consultants I have dealt with. I would definitely suggest asking for Curtis to be your salesperson.
I had a great experience at Mercedes-Benz of North Olmsted. Everyone I worked with was very friendly and helpful. Shawn did everything possible to make sure I was happy and comfortable with the deal. He was very patient and I didn't feel pressured at any point. I would definitely recommend Mercedes-Benz of North Olmsted and Shawn Blum.
This is the 2nd Mercedes I???ve purchased from this dealership and Shawn. Shawn went out of his way to make sure I was happy with my purchase and worked with me until I was. I will come back to him for my 3rd Mercedes. Everyone at this dealership was helpful and courteous as well.
My husband and I truly enjoyed our sales experience at Mercedes-Benz of North Olmsted, especially working with Barry Sisler. Barry was incredibly professional and knowledgable about the various options available and helped us pick out the exact car we were looking for. We so enjoy our C43 Cabriolet - thank you Barry and rest of the team at Mercedes-Benz of North Olmsted.
This is my second Mercedes that I have leased from the North Olmsted location. This time I dealt with Barry Sisler who went above and beyond to make my leasing experience easy. Barry would send me videos of the vehicles I was looking at and gave me his personal opinion on which would suit my needs the best. Living 4 hours away from MB of North Olmsted and having another MB Dealership 20 minutes away has been the reason I keep coming back. There was a slight issue that Barry dealt with where he went above and beyond by personally help paying for something which was discussed during the leasing process. Without a doubt, Barry is an important asset to the North Olmsted group. I would recommend purchasing or leasing from him! Nathan
Contacted by sales rep soon after Internet request. Proceeded with location of unit, video by text, and quote. Received estimate of trade-in by text communication. Scheduled pickup time for delivery. Greeted by sales consultant who handled the transaction professionally. Lease completed at agreed upon quote. Wife and I are pleased with our Akron Mercedes-Benz experience.
Great staff and buying experience. Just picked up a new C3004M. We thought we were going to have to order a 2018 model after searching without luck for a fully loaded model. MBofA was able to locate and secure a vehicle and get it to us in a week
I had a great experience in securing a 2017 E300. I felt appreciated from beginning to end in the process. There was no pressure to purchase anything extra. I plan to continue with Mercedes-Benz of Akron going forward. Gregg and Melanie were terrific.
just so happens that this store had the model closest to the color and trim I was searching for, the other slightly younger twin, but w/3x's the miles and higher price (totally different dealer) was sold before I could check it out. No problem though, Ganley/MBofA's unit seemed to be the better vehicle, although older, but probably in a better and "closer to new" condition. I worked with Nate/Nathan.
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