This is the best dealership in South Carolina and the best I have done any business with anywhere. Dealerships everywhere could learn from them. From the moment you walk in, to purchase, service or even buying a part they are the most helpful and courteous people you could ever work with. I have been a customer for quite some time and plan any future purchases to be from them. I can not recommend them highly enough.
This is my fifth new E Class Mercedes in over 21 years. All from Carlton Motors because I have been a satisfied customer. When asked why not a different brand, my response is the same. The service has been wonderful with Sammy Hood, the cars reliable, and the salesman treats me with personal interest. This time Robin Rollins was the best. My call went to Rodney Maddox and he listened to my needs even though he was busy. He said that Robin would call me back. Within minutes Robin called and told me everything that I needed to know and by the end of the evening, I was ready to buy without even seeing the car. That is how much trust I have in the dealership. Robin even volunteered to bring the car to me and he did. He spent three or four hours showing me how to operate all of the new features. I am grateful that such a dealership as Carlton Motors still exist and I love my new 2019 E 300.
The car was offered at a fair price and the sales staff tried their best to accommodate all requests. I was able to complete the purchase in 24 hours (which was important since I traveled some distance). A friend (and long time customer, Karen Pepper) recommended them, and so far, it's been a pleasant experience.
We have had a wonderful experience purchasing our new car. We were shown all cars we asked about, all questions were answered very clearly, we drove all cars we wanted to try. The car we wanted was found and delivered very quickly. The folks who work there are professional. We will come back for another car.
Pablo has been terrific for the 7 years we have dealt with Carlton.. There entire staff including service are top shelf. There service shop is the best.
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