The assistant customer service manager name Cesar Leon was extremely rude and dismissive. He literally told me “I don’t have to explain myself to you.”
How is that service? He said he couldn’t take care of me because he had to leave and he was dismissive. Strangely enough he was still sitting at his desk on his phone 45 minutes later.
And I would never expect this type of treatment at a luxury dealership like Mercedes-Benz. I would never come back to this location again and an experience like this would make me hesitant to stay with Mercedes for my next car
The customer care manager, Oliver, what’s professional and truly made time to listen to my complaints. And unfortunately, it was a little too late as my day was already ruined with the rude attitude of Cesar Leon .
I had the pleasure of dealing with Luis Lopez in Service. He really made my day! Great guy and excellent service. Everything went smoothly, they offered me a loner car for the day and took great care of my vehicle.
Heckman here! hey wanted to take the time real quick to give thanks from my wife's behalf and myself to luis , thank you so much for making us laugh during our visit, the pricing help , the spunk you have kid! keep it up , only brining my vehicles to you from now on, make a customer laugh ... have customers for life is my motto .! thanks luis see you soon , but hopefully not too soon ha!
service rep was extremely efficient and constantly kept me in the loop time wise as well as special data as I waited for my car. the entire staff was friendly and very knowledgeable whenever I asked a question. I would happily drive this distance just to have my car serviced at this location.
My experience during the last three years with my service advisor Charlie Rodriguez has been excellent. The last visit to change the car was the BEST possible experience with Ira. He add a lot of value to the bussiness. Thank you Ira
Oliver and Carmen have excellent customer service skills. They exceeded my expectations. I was able to obtain the car I wanted and I was able to pay the price I wanted because of Oliver. Mercedes Benz has acquired a new loyal customer because of my experience with Oliver and Carmen. I will be recommending all of my family, friends, and acquaintances to Oliver and Carmen. Thank you!
Oscar was absolutely amazing! He was very knowledgeable and so so patient with me. Made buying my car an easy and enjoyable experience. Exceeded my expectations, highly recommend him!!!
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