New and used 2025 Mercedes-Benz S-Class sedans for sale near The Colony, TX

After having a very unpleasant customer service experience with Jennifer Collins, a new service advisor was assigned to me. I was extremely pleased Clayton Fraizer. He took the time give me a call to introduce himself and was very warm, positive and professional. Once my vehicle was ready for pick-up, he called again, greeted me upon my arrival, and did a proper checkout to ensure that the window tint and window seal repair exceeded my expectations. As a brand new Mercedes Benz - Plano service department customer, I am happy to say that Clayton COMPLETELY turned around my overall experience and perceptions of this department. His customer service definitely matched the Mercedes Benz brand which is what I expected from the beginning. As a result, I will continue to work with him in the future.

Friendly and professional staff. They were very hospitable and made the buying process as smooth as possible. They explained everything to us clearly and didn't try to sneak in any extra charges. Our salesman, Eddie, took especially good care of us and was very patient as we thoroughly looked over the car we were interested in and took our time to make our decision. The car we purchased wasn't a Mercedes and was less luxurious and less expensive than what you would typically expect from a high-end luxury car dealership, but they didn't treat us any differently because of that. Highly recommended!

We built/ordered 2024 GLC300 for my wife in May 2023. Took delivery on 12/1/2023. Darren Shin was our sales advisor. We moved our business from another Mercedes dealer because Darren was EXTREMELY knowledgeable about the Mercedes autos, options, process, timeline, etc. He did NOT use any pressure whatsoever. he focused on educating us to ensure the vehicle was EXACTLY what my wife wanted. If I had a sales opening in my firm, he is exactly the high performing sales person who I would hire!! Kudos and well done.

Wanted more information on the damage to a car and none was giving to me

Thankyou Jorge Garzon and Ricky the Shop Foreman for their continued perseverance in resolving an issue on my current vehicle. I was so fortunate to have Audi of Plano determine the root cause of an issue that I had on my last Audi when another dealership refused to even acknowledge that there was a problem. Dealership service departments often get a bad wrap, but I must say, in my experience Audi Plano is an exception to the rule and it’s because the people like Jorge and Ricky.

I recently purchased another BMW, this time from BMW of McKinney and I simply had an amazing experience, from start to finish! Steven was my sales consultant and he was incredibly patient, fair and partnering through the entire process. So glad to have our new BMW of McKinney dealership here in my back yard now !