Great service by Rudy Ibarra and his Director Walter Reed, they are very honest and transparent. Rudy find me the best match car within my price range. I have been buying and leasing car for last 30 years, one of the best service I got at this location. Will recommend to everyone. Thank you for a great experience.
We recently bought our 5th car from Texas Cars Direct and the reason that we keep coming back is the service! This place absolutely redefines the "used car" buying experience. Pete and his group of salesmen are top notch. Our most recent deal was handled by Kyle who treated us like we were was his only customers, even though I know they do a lot of business there and he most certainly did have many other customers. In the case of our most recent purchase, we reserved a car that was "coming soon" and the arrival and make-ready process to just a bit, but Kyle was on top of things and kept us apprised of the process. The indoor lot is amazing and just plain fun to visit. You never feel any sales pressure (at all) and the cars (typically ranging from almost new to 3 or 4 years old) ALL look pristine. . .like a new car lot, reflecting their high standards. Once you decide on a car, there are no shenanigans and it has been our experience that they can have you out the door and on your way to dinner in about an hour. We've had great luck with all of our cars from TCD and cannot recommend them highly enough. We will most certainly be back for our next purchase!
Due to our sales rep we had a very positive experience at your dealership. Adam was very knowledgeable about the car and very accommodating with our schedules. He was very patient and answered all our questions in depth. We would recommend your dealership and Adam without hesitation
I got to say this place rocks, super friendly staff, very knowledgeable and helpful.
The buying process was easy and fast and Leo is amazing and super friendly.
I will get purchasing my next car from them.
BTW, the most amazing collection of luxury cars in one place I have ever seen.
I was very happy with my experience here! I recently leased my first Mercedes so I had a lot to learn. My salesperson Anait was very helpful and made the whole process enjoyable. She was very informative and went above and beyond to provide me with superb customer service. I couldn't imagine having a better experience! I'll be recommending all my family and friends to contact Anait when they're looking to buy/lease a car.
MB rep Shawn Arrington was excellent in ensuring I purchased the vehicle i loved. His attention to detail and commitment to ensure I purchase the vehicle I wanted was outstanding. He was very professional and courteous at all times. He kept me posted on any new development until the dealer received the vehicle I wanted. Shawn also made sure my new vehicle was ready when I needed it. Mr. Arrington should be commended for an outstanding, professional performance. If I were to purchase another vehicle, the rep I want helping me out is Mr. Shawn Arrington.
Thank you Shawn, you are a prime example of want ultimate customer service is. Keep up the outstanding work. You the Man!!!
I HATE buying a car because of all the games you have to play. Here, there were no games. Prices are posted. Either you want the car or you don't. They will offer you a fair price for your car. Either you take it or you don't. No pressure, no games. Just very nice people who were very helpful. This will be the first place I look when looking for another car. I love that you can shop online, put a hold on the car and go and look at it when it is convient for you. None of this, "I can't promise it will still be here tomorrow." games. They will hold it up to 7 days. I only asked for 2 days. It gave me enough time to look around and decide that I really did want the car at Carmax. Love my car, loved the experience. Try them first if you don't like the car buying game.
Not Only was Harald knowledgeable which is key when it???s your first time leasing. But he makes sure the does right by you and doesn???t lead you on. His team including Patrick, and their direct supervisor Scott are good guys. Expect nothing but exceptional service when dealing with them. Will definitely be coming back.
I dread car shopping; but, Kenneth Hughes at MB Sugarland made my buying process stress free and easy. After months of shopping, I knew what make and model car I wanted and could have purchased at other dealerships in the area; but, decided on MB Sugarland due to Kenneth???s professionalism and knowledge. He guided me through every step, was responsive to every question, and got me the car I love within my budget. Thank you for an enjoyable process.
We were very impressed with our sales person, who had great follow up and customer service. However since purchasing our vehicle, they have lost both of their certified AMG specialists and the service windows have over promised and under delivered. The service space is too small to accommodate the volume at this dealership. No car wash or vacuum service which means the car is not in the same shape as it was when you dropped it off.
This is my second car bought through Adam Davis. He is always pleasant and works hard to please and obtain the customers goals. I also want to recognize how pleasant and professional Eddie Torres is. Thanks for all your help.
I have been impressed by everyone at the dealership in the six or so recent visits I've had. Robert Borden is the best service manager I have ever met. He and Ziggy the mechanic guided through and explained difficult problems and damage on my vehicle. Robert recently texted me after hours saving me $400 on the tire that was under warranty. All the service people, mechanics, concierges, salesman, cashiers are all always extremely helpful and friendly. The facility is spotless. Without even blinking two personnel signed my will which was left in the glove compartment of my SL 550 just before I left the country for two weeks. I would not have enjoyed my vacation if my will were unsigned.
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