Superb product knowledge and courtesy from salesman (John) to closing "agent".
Vehicle was extremely clean and ready to go when we finished signing.
Smoothest car buying experience I have ever experienced.
Sprinter - Love it
by Poli from San Diego CA
July 22, 2015
I can fit everything in the Sprinter, plus it gets good gas mileage, looks respectable and it has enough get up and go.
Pros: Quick response. They provided CARFAX, additional car pictures and information about previous repairs. Price was reasonable. Easy to apply for financing on their web-site.
Cons: Narrow parking space. They have lots of cars and I couldn’t park near the office.
Check engine always on even after spending $5500.0
by Solarman from FL
November 11, 2017
I love working out of this van but the emissions system sucks.The throttle doesn't respond periodically and can be dangerous when crossing intersections.German engineering at its worst
Been denied by every dealership I've ever been to. Andrew Elam was the salesman I went to and got me in a bran new car no problem. I will be back for future purchases
Lots of van
by Sumfuncomet from Camden Maine
March 6, 2013
I have 1100 miles on this vehicle. Fuel economy is outstanding 20-21 mpg. Lots of torque, more than enuf power around town. I have a 2500 hi roof, 144". The radio is only fair. My biggest gripe is the left armrest on the door, it actually hurts your arm! Remedied by gluing a hunk of 1/2" hi density foam to it. My other gripe is the central locking system, annoying, confusing, I wish there was a way to defeat it. Having said all that it was expensive, I did get the extended warranty because of issues I have heard about years earlier with other Sprinter lines. Now that Mercedes is the sole seller since 2010 perhaps the quality and service will be better. So far, so good, very carline to drive, much more civil than my Mitsubishi Fuso.
Replacing my review titled Be honest with customers. Cars.com doesn’t allow for easy removal or update of reviews. I fixed the issues with the car at my own cost. I had got the car at a good price anyway since when bought new it’s a car that costs over $100k. So I accept that, and since car drives great after the repairs think it’s appropriate to revise the ratings for Imperial Highline.
by zoomzoom from farmington hills mi
January 7, 2014
Everything we needed and then some...special gift. Great space, very clean, very convertible. Very reliaaable, not too long....fits well in driveway.
Nicole was very helpful. She really had my best interest at heart. She was a great advocate and I would recommend her definitely. Thanks nicole.
Nice people hauler!
by Lane from Laurel, MS
July 15, 2017
Plenty of power and very functional vehicle for hauling people. If you're looking for luxury, you might get just a touch; but this van is built to get you around in comfort, with plenty of room for you and your stuff. Missing a few amenities many would expect, but for the practical family or a company or church, a very good option.
We purchased a 2018 CR-V from Nikole at Heritage Bel Air Honda in April. I???ve been driving a Pilot for a while, but the new CR-V is so good in every aspect, include the safety suite, that I wanted one for myself. The entire process at Heritage, including the pricing, was easy and you won???t find a more knowledgeable, helpful and dedicated sales expert than Nikole anywhere!
I bought a 2016 LEMON
by LEMON Owner from Mesa, AZ
March 24, 2017
Bought June 2016, now have 25,000 miles on it after 10 months and since 20k miles the Van has lived at the dealer - more than 6 visits for ESP Failure, Excessive play in the steering column and Check Engine Light. Unreliable LEMON - paid cash for this expensive work van expecting to buy a WORK HORSE and ended up with JUNK !!! Buyer Beware. Not reliable.
We got our new GLC from Ray Catena recently and were very happy with the overall experience. From setting up time for the test drive to the actual decision, the service was professional, friendly and very customized. We worked with Lenny, who was brilliant. Very knowledgeable and responsive, and not at all intrusive like so many other car salespeople. 5 stars from us!
A whole new experience in van driving
by Lennywayne from Galena, Illinois
February 16, 2018
Very impressed with the handling and the fuel economy. I have trouble sitting in a regular car seat because of back pain. This vehicle has a totally different seat position. It also has tons of driver aids, side sensors, backup camera and auto high/low headlights
My experience was excellent at Ray Catena of Union!! I was unsure what I wanted from a new to pre-certified Mercedes but after searching for about a week both online and at other dealerships I knew who I wanted to buy car from....Chris Bradfield. Chris was professional, knowledgeable and always listened to my questions and understood my goals. He politely took me out for test drives and while I didn't buy the brand new Mercedes I did end up buying a pre-owned vehicle which was better suited for my budget. I think Chris is a great representation of the dealership and while I know he was fairly new, he was trained very well and if he didn't know the answers, he knew where to go to get them. I applaud the managment of Ray Catena Union for identifying good talent and giving young professionals (like his brother Nick) an opportunity to grow in the organization. Chris is a real asset to the dealership and I can see him continuing to grow and assume further managment/leadership at some point. Thank you!!
VERY POOR QUALITY
by Disgusted from St Augustine FL
June 5, 2017
Mercedes no longer has any pride in their product. Numerous recalls. Very Poor quality to start with when I expected more from Mercedes. If you are expecting even minor quality, dont look here. If you are expecting to spend a great deal of time at the Mercedes service departments, this is the van for you.
We had a wonderful experience dealing with Lenny. He was very professional and helpful in putting us into our new 2019 C300. We were unable to pick up the car in person. Lenny arranged for Jordy to deliver the car to us. He demonstrated the new features of the car and took the time to make us comfortable with the car. Lenny and Jordy are two employees you can be very proud to have representing your dealership. Carol and Frank Moran
an elegant winner
by SUV queen from L.A. Ca
August 2, 2014
It's simply a beautiful truck/car
I can drive it to the most expensive resteraunt or
take it on a camping trip
Christopher Bartolini was aggressively knowledgeable in his craft, patient, kind and made me feel comfortable in making my choice. He did what it took to get me in the vehicle I wanted using the budget I gave. He made the deal happen to both our satisfaction.
by Sharon from Port Charlotte FL
September 22, 2015
my new 12 passenger sprinter is the best with enough room for everyone. good on diesel ... comfortable and say road trip everyday. Love it
Wonderful experience thanks to Sean Williams' expertise and dedication to the sales relationship. The genuine enthusiasm Sean has for the Alfa Romeo Giulia was priceless.
by Miata_mama from Bountiful, UT
September 13, 2017
We rented one of these while in Iceland on a camping trip. It was tricked out as a camper van... what a great idea! We also got to drive one built into a Winnebago full on class C camper. Both were enjoyable but the styling and look is kinda boring. The front seats are quite short in the bottom and we're very uncomfortable on a long haul. The radio and dash were archaic and there wasn't enough plugs to keep everything charged. A lot can be improved in styling and comfort and ergonomics but these can be overlooked once you experience the power and great gas mileage.
Chelsea is a great sales person. She was committed to my complete satisfaction. She showed an interest in our lives as well as our deal. She took me through the software and operation of this beautiful car, ensuring that I understood all features. Katie made the closing personable and enjoyable, showing interest in our lives as well as ensuring we understood all documents signed. Jeff Aiosa has put together a team of professionals that are all competent and courteous. We were treated like family during this transaction. Highly recommended!
basic, but well designed and very good reviews
by infoboy1 from Oceanside, Ca.
September 2, 2015
After 40 years of driving pick-up trucks,we decided to try one of these and we are stoked. It handles great , gets great gas milege holds alot of cargo and is comfortabe to drive. We are going to give it a year and see. The salesman was Edwin Sarhad at818-400-5603. Great guy and best price in area.Would highly recommend him
Love , Love, Love the facilities . We also service our current vehicle at Elmbrook. We always feel welcome and treated as a valued customer. We will continue to service our vehicle.
by brgmgbgt from Denver, CO
March 24, 2017
170ex cargovan, Drives like a Mercedes, I forget I have 25 feet of vehicle behind me. Crosswind assist works very well, Sprinter is stable in crosswinds with ~20 mph gusty winds with ~40 to 50 mph gusts.
The best auto trans I've driven (7 speed), shifts when it ought to, I usually drive stick because I hate auto trannies.
Turning it into an RV
We went into Zeck not knowing what to expect Fran helped us every step of the way and even offered his personal opinion of the truck that I ended up buying! He wasn???t too pushy and helped us every way he could! I will definitely be back and asking for Fran in the future!
Finally a Van what braking all the old rules.
July 14, 2017
This Van actually do drives like a Mercedes Sedan and the 25-30 mpg keeps money in your pocket. Every part of this Van is much better than what we experienced from other Vans in the past. Very good "work horse" for sure.
Where to start from. The beginning to the end it was overall the best car experience. I called Maaliki motors on the phone and ed listen to what I am looking for and made me feel comfortable over the phone very friendly and honest. When I came in we test drove the car and it was very nice . When it came down to pricing and the real deal Frank was very kind and know what he is doing. Showed me all the numbers and got me what I asked for and match what I have from my credit union. If I can leave 10 star I would. Honest ppl to deal with.
Best van I've owned
by MBVanFan from Colorado
January 9, 2018
Great van - going on three years, love our NCV3 (144" 2500 Sprinter 4x4)! We purchased it new (June 2015) and drive it for long distance family trips mostly. It is a passenger van, but we use only the driver and passenger front row and second row of seats - we immediately pulled the third and fourth rows out - with the seats removed, we have tons of space for stuff on trips. Van drives really well in all conditions for its size and mass and we average 20 mpg or better highway driving. For a full-size 4x4 diesel van there is really only one choice in NA, Daimler vans!
I have bought a few cars in my life and I always end up spending the day at the dealer. Yesterday was the best car buying experience I have ever had. We had an appointment with Michael Cady at 11:45. We ended up getting there almost an hour early and he was ready to help. The car was in great condition except for a couple deep scratches and dents on the back bumper. Michael and his boss explained to me that they would fix it at no cost. The price on the vehicle was amazing to start and the price they offered for my car was great also. My husband and I were out of the dealership in 3 hours. Michael Cady made this car buying experience one of a kind. I would highly recommend Jet Chevrolet to anyone wanting a new or used car.
by Business Owner from Sleepy Hollow, NY
December 4, 2014
The truck is great so far. The sales and service have been excellent as well. We are really happy with the Sprinter.
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