Pros: Quick response. They provided CARFAX, additional car pictures and information about previous repairs. Price was reasonable. Easy to apply for financing on their web-site.
Cons: Narrow parking space. They have lots of cars and I couldn’t park near the office.
Check engine always on even after spending $5500.0
by Solarman from FL
November 11, 2017
I love working out of this van but the emissions system sucks.The throttle doesn't respond periodically and can be dangerous when crossing intersections.German engineering at its worst
Great service from Stephen Moore. Second perfect car he has sold me!
by Miata_mama from Bountiful, UT
September 13, 2017
We rented one of these while in Iceland on a camping trip. It was tricked out as a camper van... what a great idea! We also got to drive one built into a Winnebago full on class C camper. Both were enjoyable but the styling and look is kinda boring. The front seats are quite short in the bottom and we're very uncomfortable on a long haul. The radio and dash were archaic and there wasn't enough plugs to keep everything charged. A lot can be improved in styling and comfort and ergonomics but these can be overlooked once you experience the power and great gas mileage.
I bought a 2015 Nissan work van and I only received one key and I asked them about an extra key they basically told me that I had to go to Nissan and the key has a chip in it
VERY POOR QUALITY
by Disgusted from St Augustine FL
June 5, 2017
Mercedes no longer has any pride in their product. Numerous recalls. Very Poor quality to start with when I expected more from Mercedes. If you are expecting even minor quality, dont look here. If you are expecting to spend a great deal of time at the Mercedes service departments, this is the van for you.
Having been a decades long customer and Mercedes owner, I am compelled to write my complimentary review for Jim Major; my service consultant. This is the first time I have done this and I feel it necessary that someone recognizes the value of this Service Advisor. He is a refreshing change for the better at the Atlanta Classic Boggs road location. Previously I had experience mixed results from service advisors and Jim has put that all to rest. Outgoing, friendly, knowledgeable, thorough and excellent communication skills. He recognizes potential problems and resolves them quickly and efficiently. A breath of fresh air at the service department.....................
A whole new experience in van driving
by Lennywayne from Galena, Illinois
February 16, 2018
Very impressed with the handling and the fuel economy. I have trouble sitting in a regular car seat because of back pain. This vehicle has a totally different seat position. It also has tons of driver aids, side sensors, backup camera and auto high/low headlights
I used cars.com to find the best deal on a used 2018 Ford Expedition limited with rear entertainment system. Allen Vigil matched the CarMax appraisal for my trade in, and we were able to negotiate the deal and financing we wanted. There were a few things about the used car I wish they had disclosed before we from 2.5 hours to see it, but they were quick to fit them.
by Happy from Richmond, Va
June 17, 2013
It could not have been a better experience in getting my Sprinter.
The sales person was extremely knowledgable about the vehicle and the operation of the vehicle.
Having to add the options that I wanted, I still received the van on my scheduled date.
I would not hesitate to recommend Nick or Mercedes-Benz of Richmond.
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