We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
I had looked at several cars at several dealerships. I???m a 30???s male so other dealerships offered varrying responses from doubt and disrespect to kindness and attentiveness. Hoffman was the latter. I was welcomed immediately. I had the fortune to work with Ronnie. He was prepared (I had called ahead) with any and all information I had requested. Answered all questions in depth. Ronnie was respectful, diligent, and kept things moving without being pushy. Kelly in finance really worked hard to find the right set of options to get % and payment where I needed it to be. Kelly offered real, honest answers and had an ability to utilize all tools available at 9:00 p.m. to complete the transaction. Kelly is a true professional that I???d request next time. After finance was finished Ronnie pulled my trade in up to garage and offered a couple nice cloth bags to help me move things from one car to the other. Even after I had pulled out of the garage and parked to set up and famiarize myself with controls at 9:30 he stuck around and made sure I was all set and left behind me. Really a great guy with the right attitude. Everyone, in fact, treated me as well as Ronnie from start to finish. Left feeling good about my decision. Left feel great about the experience and the deal I got on a car! A 2016 E400 fully loaded with 3,000 miles for a steal. Got all the room and motor I really wanted in the budget I had in mind. Seriously great place to buy a car.
Impressed with the overall treatment. No pressure and great attitude from the entire sales staff. Piotr went out of his way to ensure my new vehicle was in mint condition and answered all questions. Highly recommended dealership.
Over the summer I was shopping for a new car. I went to several dealerships with my husband trying to narrow down my search I had a few cars in mind but wanted to check them out. My husband suggested we go check out a few SUV models at Mercedes. It was a Friday around 4pm. I think most of the people just wanted to go home and couldn’t wait to start their weekend. Out comes Sylvia and sees my husband and I looking and immediately gives us great information on the car and offers a few suggestions based off of what they have on inventory. She made us feel instantly comfortable with her and took us out on a few test drives to compare some models. Honestly if it wasn’t for her I may have gone with another car, but her immediate customer service made us feel right at home, we even bought two cars and came back the next day to take home the second the car! Flash forward 4 months later and my car gets a flat tire. Thanks to Sylvia keeping in touch and checking in on our purchase every once in awhile I knew exactly who to call and get some help. Mercedes roadside assistance towed my car right to the dealership and I had it fixed as soon as possible the next day. Joe in service was fantastic in getting this taken care of and even had me picked up from home so I could go get the fixed car and make it to work. I highly, highly recommend getting the tire warranty it is worth every penny especially living in Chicago with all the potholes and construction. Joe and Sylvi made a terrible situation feel so seemless. They really know how to take care of their clients.
Piotr and his finance director Kelly are absolutely phenomenal, they were diligent and got things resolved extremely quickly! I have nothing but great things to say about Mercedes-Benz of Hoffman Estates and the staff they have! Will be buying from them again in the near future. Thank you guys!!
We recently worked with Earl at Mercedes of Westmont to purchase a new Mercedes GLC 300. He went out of his way to make sure our whole family (including kids) were comfortable and attended to during the process. He worked hard to search for all possible vehicle options and spent time walking us through the features of the car both before and after the purchase. It was truly a first class experience and followed the "Driven to Delight" Mercedes culture. I hope to purchase a car there in the future!
I never purchased a car on my own before I was afraid due to my lack of knowledge about cars and financing. Ahmad Bachan helped me with everything I asked for. He handled everything in a timely and professional manner. I highly recommend him.
I had sent an email about a lease special. Nikki (unsure of spelling) call me right away. I was scheduled to see Mark Sat afternoon. I walked in, he listed to my needs, Priced out what the cars we spoke about. My husband had him price out a few other options, however, Mark showed us the great deal he was able to offer on the car i wanted. Did not try to up sell me. I walked out with exctally what I wanted at the price I wanted!!!
Loeber has been my dealership for over 16 years and they have been outstanding since Day 1. Every Salesperson and service manager I???ve dealt with has made me so happy. I just leased a C300 and Sid R has made my experience with car buying one of the best ever!! I highly recommend going to him. Thank you Loeber!
Twice in the last five years I flew from Boston, Ma to Loeber to purchase pre-owned Mercedes. Both were in superb condition as described and shown on their website. Their customer is so positive and seamless it, can't see how you can beat it. Worked with John Mathis on both occasions and made a friend. Recommended without hesitation!
We would highly recommended John to anyone without hesitation. He has a very professional, no-pressure approach with customers which is very rare in this business. He???s knowledgeable, dependable and friendly. He made our car-buying experience truly a pleasurable one.
Originally I went in to look at an Audi A4 and did not end up buying it. So when Matt our salesman found out he asked why we didn't want it, and told him we needed something bigger. He found a great vehicle after all was said. Me and the wife changed direction and purchased a Toyota Highlander instead. When we were switching our personal items we noticed there was an issue with the 3 Rd row seat and had to get looked at by the shop. Returned the following week to get it in the shop and Julio Ramirez from Service worked with me to get it repaired he and the service department were nice enough to get me a loaner for the week it was in shop, well let me tell you the loaner was brand new and luxurious . We were really impressed on the excellent and exceptional service we received by them. We got the family treatment with the Mercedes loaner and I think I will return when I decide to trade up, thank you Mercedes of Hoffman estates.
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