Christopher Lopez is a great sales professional. He is very knowledgeable about the Mercedes Benz line and also the leasing/ purchase options and I will highly recommend him to my friends and family. He is someone I trust.
Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
I would highly recommend Silver Star, walked in to the friendliest staff. Christopher Lopez and Monica were able to get me into the truck I wanted at an affordable price . Extremely attentive to all details . Thanks guys !
Out of all Mercedes Benz dealerships I visited, the customer service at Caldwell was impeccable! Ronald and his manager Mike assisted me and it wasnt just about a sales transaction for them. I raised my concerns regarding my current lease ending and Ron was the only sales rep I encountered to find a solution that made me more than comfortable enough to buy my car the same day! Yes the same day! The overall experience was flawless and the Caldwell team understands that customer service is the most important factor. Now they have a loyal customer. In addition, I will be referring all of my friends and family to Ron and the Caldwell team. Job well done!!!
Barry was patient, persistent and excellent in explaining the features of the car as well as answer the queries regarding payment. He was flexible in working through the financial details and provide a good pricing for the car
Have had the opportunity to purchase numerous vehicles over the years from Jacqueline Chait. Always a pleasure to deal with. -straightforward honest clear and precise negotiations have always recommended her to friends and business associates
This is our third vehicle leased through Ray Catena dealership. We first met Allyson Gutman when we started our search for a new SUV. She was, and continues to be, extremely knowledgeable, accommodating, personable and even laughs at my husband's jokes! Overall, a pleasure to deal with and completely trustworthy. We'll be back again. Thanks, Allyson
I couldn???t have had a better experience. I ended up being in contact with Elliot Burns who took the time via email exchange all week to present me with some vehicles. Elliot presented me with a beautiful car in their stock that was 95% close to my build. Upon arrival Elliot was with another client and brought in Noland to help me. Noland picked up where Elliot left off. Walked out with the car same day. I would certainly recommend this branch to friends and family. Thank you Guys. See you in 3 years.
Not Only was Harald knowledgeable which is key when it???s your first time leasing. But he makes sure the does right by you and doesn???t lead you on. His team including Patrick, and their direct supervisor Scott are good guys. Expect nothing but exceptional service when dealing with them. Will definitely be coming back.
Tom is an exceptional sales man I was referred to him by one of my friend and I must say he was the best salesman I ever had. This was my second Mercedes purchase and the deal I got was 10 times better than my first. He was very professional and informative he took my needs into consideration which I really liked.
Service advisor and all other personnel were courteous. However, my seats were not retuned to the original position which is annoying. Teresa Zarour???s voicemail was full and as a result I could not leave a message that I would be returning the loaner early the next morning.
Doug Wells & Paula Gaillard turned a bad experience around
by aspen21 from DealerRater.com
November 16, 2018
Doug and Paul turned a horrible experience around for me. I will not go to anyone else for my future car needs. I???ve been with Ray Catena for over 15 years and I almost walked away never to return to the brand.
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