Terri Watson was our sales person and she did an excellent job. She made what could have been a difficult experience very pleasant. In fact, the entire staff at Mercedes-Benz of Knoxville went out of their way to ensure that we had a positive buying experience.
I was looking for a specific Mercedes and found it at this dealership. The salesman was Jim Ritter and let me say he was really great to deal with. I met him to pick up the car half way between Dayton Ohio and Knoxville. He had the car set up just perfectly and spent quality time with me on the features and how to use the technology. I have been buying cars for over 45 years and my experience with Jim and the dealership was the BEST.
Dave made this the best and most efficient car purchase ever. We were in and out. When we returned, the new car was cleaned and waiting for us. They gave us a great number on our trade in and the price per month was exactly what we told them if needed to be. Couldn???t be happier with our GLE
I wish I test drove a sprinter 3 years ago
by Mikeinhawaii from Honolulu Hawaii
November 26, 2018
I bought a promaster 3 years ago and was really going back and forth on deciding. I only wish I would have test drove a sprinter I would never had bought the promaster. The strength and sturdiness of the sprinter blows away the promaster which is junk in comparison. Don’t make the same mistake I did. Test drive the sprinter!! You won’t be sorry!
We purchased our E Class at Mercedes-Benz of Columbia with the assistance of Zac Nichols and Danh Do. They were fantastic. We started the process on the internet, and Zac was very helpful with walking us through the process, then over the phone, and eventually the test drive and the final purchase. We cannot say enough great things about him and Dahn. If you are looking to purchase a Mercedes, consider the location in Columbia, MO. They make the experience easy.
Not a great buck
by Jaime from Riverside, Ca
January 4, 2019
Had issues since the get go
Water intrusion from the ac unit in roof
Had to replace panel once
Damage my son’s chair
CHASE ALBRIGHT delivered my 2019 Mercedes Benz and spent 3 hours going over every button and requirement in the car. He was extremely helpful with all of the new electronic buttons and switches which run the radio, the phone, the dashboard and on and on. When it is time for me to purchase or lease another car the person that I would want to deal with is Chase Albright.
This was the 3rd van I purchased from Vans of Great Bridge. They always have made it such an easy transaction. I can give them a call and I know they will tell me which vans best suit my needs. I know their prices are always fair and if I have any problems at all, they take great care of me. Thanks to all !!
by Speed from Dallas TX
December 29, 2018
Great on gas and for a little 2.004 cylinder goes like crazy... Very fast efficient running vehicle smooth great for passengers etc.... It's a 2014 but cars.com don't go any later than 2017 for some strange reason.
Christopher Lopez is a great sales professional. He is very knowledgeable about the Mercedes Benz line and also the leasing/ purchase options and I will highly recommend him to my friends and family. He is someone I trust.
by Jcrew from Vista, ca
October 1, 2018
This van is the best investment that you can make. It's a wonderful van. Very spacious, comfortable, easy to drive, beautiful, great quality, powerful, and many others features.
The service was amazing, they understood my needs and worked to get me a great deal. Loved working with Jeff and Elizabeth Thanks for everything
Not what it used to be
by Qhb from Clearwater Fl
August 25, 2018
Sprinter is not living up to mercedes reliability.
Latest models have several problems of various natures and they'ee hard to work on.
Maintenance is expensive as well. A trip to thur Mercedes dealership will cost an arm and a leg
I tow a dump trailer and work this vehicle hard. Nick was fantastic in helping me understand which repairs were needed and prepared me for work which may be necessary in the future. This car has been a great value and the repairs have be much less than I would normally expect given the rough use. Prime Motors has been constantly "excellent" over the six years I've live in Maine.
Prime Mercedes always #1. From a talented Paul in service, the front staff with a very skilled Mohammed, sales and the management team, everyone is highly professional and courteous. We wouldn't think of buying, leasing or servicing a car elsewhere...thank you Prime!!
My whole experience from beginning to end was probably one of my best auto sales experience yet. Natalya was amazing of her knowledge of the car and really going over every detail.
Excellent for my needs
by ArtOfDelivery from New York
June 25, 2018
In the market, there are many options but for quality and price, this is the best option. The Sprinter has a great capacity, the volume space for cargo it's excellent, it drives like a car, very comfortable and with the secure package you get all you need.
We started our process looking for our next car by looking around all over the internet for the perfect Mercedes. As fate had it, our perfect match for an E400 was located at Mercedes-Benz of Hoffman Estates. At the time, my wife and I only were in the beginning stages for figuring out what our next car was going to be. It was a Saturday we planned to test drive cars and then review what we liked/didn't like and buy at a later date, Once we met with our assigned sales member, Greg Bolte, we knew we were in good hands. Greg gave us the overview and tour of the E400 we were considering and answered all of our questions with the utmost care and professionalism. After the test drive, Greg was genuinely interested in our thoughts and what we were looking for. Even though we were in a spot to buy as inventory moves quickly, Greg and Tom were never pushy or aggressive with their sales technique. A technique that both my wife and I appreciated. We took time to think over the prospect of buying the E400. It just made sense and these were the people we wanted to give our business to. The buying process and financing team that we worked with, including Jose Gomez, were a breeze to work with for this purchase. The team kindly stayed late past closing to ensure we could drive away that evening in our new car. HIGHLY RECOMMENDED!
The sales associates make the difference in buying a car
by Farmboy from DealerRater.com
November 26, 2018
Jim Jordan and Bob McKinnon made buying our new car a pure joy. They were very professional and walked us through each detail in the different models we looked at so we could make a decision as to which on fit our family and needs. I would recommend the dealership to my friends
by SailCaptain from Key West, FL
January 9, 2018
I wasn’t sure if replacing my latest SUV (Land Rover) with a 4x4 Sprinter would be something I would view as being done out of necessity or as a step up. A growing family and an ever expanding group of outdoor activities in which to partake had revealed the capacity limits of the Land Rover. The LR was the latest in a 30 year line of SUV ownership. Each new vehicle a little bit larger, and a lot more luxurious than its predecessor. There is no covering up the commercial truck origins of the Sprinter but it’s surprising how easy it is to live with on a daily basis. The ride, maneuverability and engine performance are about the same as a full size four door pickup. The fuel economy is much better. The seats and seating position are quite comfortable.. The rest of the (limited) interior is dated and lacks some basic things like USB ports, cell phone storage and convenient cup holders but the value of the storage space is undeniable. After having all of this practically, I don’t think there is any amount of technology or faux luxury that would get me to buy another SUV
I just wanted to take a quick second to give Morris a big shout out and an even BIGGER THANKS!! He made my FIRST EVER car buying experience through a dealership so wonderful! He was kind, patient and very understanding, and did his all to work with me and get me into a car that I really wanted! If ever you???re in the Riverside area at Walter???s Mercedes-Benz, Morris is your guy!!! Another big thanks to Emil for making my experience a pleasant one too, you guys were really great! (:
Cost effective engine fuel
by Hilltrup from Troy, MI
January 7, 2018
The engine is remarkable on fuel economy and powerful enough to haul maximum payload. The interior cargo space is sufficient to accommodate any construction material.
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