Charlie Miller made buying my new vehicle a pleasant experience. He never pressured me. He had extensive knowledge of the vehicles. He made sure I was happy every step of the way. He even followed up several times in the week following my purchase to answer my 1000 questions again and make sure I was satisfied. I have already recommended him to friends looking for a vehicle. He is just a great real guy!
Charlie Miller is excellent. He listened to my needs and helped me find the perfect vehicle. He made the buying process so seemless. I can not say enough good things about working with Mr. Miller. We will definitely be seeking out his assistance when it is time for us to purchase another vehicle!
We met with Rod while car shopping. Our experience was beyond 5-star. He took us through test drive and made every part of it very enjoyable. If we decide to purchase a Mercedes, we will definitely work with him. He is a great asset to the dealership and Mercedes.
I walked in and saw my car on the showroom floor. Ty's professionalism and courtesy exceeded my expectations which I didn't think was possible. I couldn't have been happier with my decision to purchase my Mercedes at Mercedes of Silver Spring. This dealership's customer service far exceeds any other dealership I have ever been to. AWESOME! Any time I have a question I can call Ty and he gives me the answers I need and ifs he's not available he promptly returns my call. Dorit, my finance person, was very kind, informative, knowledgeable, and clear in her explanations of additional warranties and products that were best for me and very understanding. Thank you
My car buying experience at the Infiniti of Silver Spring was exceptional. The sales person (Mike Goldring) greeted me in such a friendly and professional manner. I previously visited other Infiniti dealerships, but none of them impressed me more than Infiniti of Silver Spring. My salesperson was able to acomodate my request, and I am very pleased with my new 2016 QX60. I feel as though I am driving in a luxurious vehicle. Unlike other Infiniti dealerships, I receive a free car hand washing at any time. If you are seeking to purchase a new or leased vehicle, I recommend that you visit Infiniti of Silver Spring, and experience the quality customer service .
From the initial phone call to the last little detail. Jim Coleman Cadillac is in a class by itself. The staff is extremely prompt, courteous, thorough, patient, understanding, accommodating, and knowledgeable. They always seem to go above and beyond. I've tried to work with other dealerships and none come close to this one...even when purchasing remotely.
Marty did a great job. He was very professional and made sure the work got done. Cadillac dealership next to Toyota dealership is not enhancing Cadillac brand, especially, since it's all owned by the same company; tacky.
In the market for a new car, I started out by doing a lot research online. Mercedes-Benz/Mercedes-Benz of Annapolis has a very intuitive website. I sent a request for an E-Price quote for an E-Class and Asher Chaudry answered the request. Asher and I corresponded by email for 2 weeks. I was nevered pressured to come into the dealership. Asher found multiple cars that fit my criteria, sent me payment quotes, and answered all my questions via email. He provided a car purchase experience I had never experienced before. Our face-to-face meeting/transaction was no different. Asher delivered the most professional, honest, friendly, and fun field Customer Experience buying a car I had ever experienced. Thank you A. Chaudry and B. Harrigan for going ABOVE & BEYOND. You guys and the man above made it possible for me to ride home in a very beautiful car! Customer Service vs CUSTOMER EXPERIENCE.
Buying a car was greatly facilitated by Ron Scherr
by MBfor56yrs from DealerRater.com
December 1, 2018
My only hesitation in buying a car was my dissatisfaction with the Service Department, which was far less professional and knowledgeable than sales. Buying the car was a good experience, but I almost went to another dealer because of service ... we will see now it works in the future, but I am cautious.
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