I was buying my 15th Mercedes in the past 20 years, so I know a few things about these cars. I usually know more about the model than the salesperson but not this time. Sandy Taylor knew more than me and could remember the name of the color of a Benz I owned 20 years ago. Keith Deyoung the manager was great to deal with on pricing without the usual games and nonsense.
Overall, the best car buying experience we have ever had! Keith, Moe, Sandy and Jason went above and beyond our expectations. They helped my husband and I purchase our first Mercedes-Benz with ease. Our CLA 250 4MATIC came with the AMG sport package and it is one classy car. The handling and safety is remarkable. We highly recommend Mercedes-Benz of Newton to anyone looking for an elegant car with a stress-free buying experience.
Overall, the best car buying experience we have had! Keith, Moe, Sandy and Jason went above and beyond our expectations and respectfully helped my husband and I purchase our first Mercedes-Benz. Our CLA 250 4matic came with the AMG sport package and it is one classy car. The handling and safety is remarkable. We highly recommended Mercedes-Benz of Newton to anyone looking for an elegant car with a stress free buying experience.
Always a great experience here. I highly recommend this Dealership for Sales, Parts and service. They are extremely helpful and always have lived up to my expectations. A true pleasure to do business with....
There is not enough good things I can say about John and his dealership.
First off lets me tell you about my experience with GT Motors, I purchased a car from them site unseen from across the country and had them ship the car to me. I knew it was a bit risky however based on the positive online dealer reviews I figured it was safe. However I was still a bit surprised to see the owner bend over backwards to make sure I am happy with the purchase. John took care of all of the details including dealing with the shipping headaches; he was always responsive, always on the ball and most importantly completely honest. John pointed out all of the vehicle flaws prior to me wiring him the money. After some shipping delays I finally got the car and the car was in the condition as it was described. I would recommend GT Motors to anyone looking for a good used vehicle. Good people are the foundation of a good business and these people are as good as they come. GT Motors is awesome!!! Thanks a lot John!
I worked with Mike and was looking to get a used Mazda 3. Although my credit was fine, I guess i didnt have a strong enough credit history to get a loan with out needing a cosigner or more money down (both which I wasn't able to do). He explained my situation to one of his managers and i was told they will continue to work on getting me approved. Its been almost a month now and no progress has been made. I cant even get a hold of Mike. Ive called/texted him many times and he hasnt gotten back to me. If you cant get it done for me thats fine. But at least text me and give me an update so i dont feel so left in the dark. But anyway, although he seemed like a nice guy in person (never felt pressured), the fact that he kinda ghosted me put me off to this place. Probably wont ever come back or recommend this place to anyone. Get back to me and maybe ill change my mind..
Excellent interpersonal skills, courteous, friendly staff that truly makes you feel like family and professionalism unmatched by any dealership. The first and only dealership that made the whole process a pleasant all around experience.
Absolute awesome experience. My salesman Chris Weaver was extremely knowledgeable and not pushy at all. I did financing through BMW and Patrick was wonderful. Everyone was super nice and helpful. Not to mention they had the best pricing around.
Edit: I am upgrading my previous review from one star to three because of the dealership's General Manager Flavio Pinheiro. Not only was he thoughtful enough to address my review, but he called me to apologize and learn from the experience how to make the business better. I was upset due to the lack of communication between the staff and the customer. I dropped off my 2003 X-type because it had an issue passing the DMV inspection. It took a few days to hear back from anyone. It took them several more days to locate a part. However, the staff did not communicate this to me. When I would call to ask about the status of my car a staff member would tell me they would call me back and never did, or a secretary would direct my call to a voicemail that was never answered. I think it would help the dealership greatly to answer or return calls by the end of the day or early the next day. Staff members who do not know the answer to a question should not promise to call back "in two minutes" and then never call back. Because my car is an older model, I began to feel that my business did not matter. There were days when I waited patiently for a call back. Then there were days where I grew greatly impatient and tried several times to reach someone. I don't mind at all that it took two weeks to get back the car because I now know they were trying to locate the part from several other dealerships. However, I would have felt a great sense of relief and comfort that my car was indeed being cared for if someone would have tried every few days to call and give me an update without me having to chase an employee down. I would definitely now give this dealership another chance, and I suggest if a customer is having an issue to reach out to Flavio. He will try to address your concern and has made me a happy customer once again.
My 2003 X-type could not pass DMV inspection. I felt confident that the dealership I bought the car from could diagnose and repair the problem. However, this dealership has changed greatly for the worse since becoming a Paul Miller dealership. No one answers or returns calls on the multiple phone numbers listed on their website. There is not enough follow-up to update the customer on the status of the repair. I would call the Service Dept only to get redirected to the Parts Dept voicemail that is never answered. They explained the problem with the car and then added on two additional issues that I felt padded the bill. I told them to fix what was wrong with the car so I could pass inspection. They agreed to do so. However over a week and a half later, I still didn't hear back from from them whether the car was ready. I called multiple times and was finally able to speak to someone. They told me because my car was older they were having trouble locating the part. If the dealer can't get the part, who can? What kind of answer is that? Why didn't they call me during that week long of waiting to explain what was going on? They said they would call me the next day to let me know what would happen next. I still haven't heard from them 24 hours later. They are the reason people avoid repairs at a dealership.
Well enforced by Steve L. , Web Manager for Morris County Jag. Appreciate his timely updates as to availability and incoming models. No pressure, just good information. Still looking for a 2016 V6 and know eventually will find the right one with low miles, in silver, blue, grey or green with their help.
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