In the market for two new cars, should be an enjoyable experience but was dreading the process. You know how it goes !
However life became so much less dread and much happier once we stepped into Mercedes of Portsmouth. We are so happy with our two new cars and the whole experience was a dream. We tried the other two german car locations on Route 33 ( you know who they are ) and as always a painful process, but not with Mercedes.
Lets face it cars drive the same it is just a badge so as such the customer service was critical in the decision making process. Thanks to Bethany, John, Brittney and Eddy we are so happy and will not shop anywhere else. Thank you so much for making what is normally painful a great experience.
Smith Motors, and Ben Coppola was outstanding from start to finish with this process. He had outstanding customer service, and was very professional in handling all our questions, and concerns. I would recommend Ben and Smith Motors to all my family and friends!
The best experience I have ever had!! I worked with Ben and he was so caring and compassionate about helping me find the right vehicle for my family and I. he was so helpful and patient and made sure i was completely 100% satisfied. Once we found the vehicle that worked for us, Loren made the financing part so easy and understanding. This is a class act dealership that does everything first class! Thank you so much and I would recommend Smith to anyone looking for a Mercedes
I had a wonderful experience at this dealership. Randy was very helpful and not at all pushy. The dealership didn't have exactly what I wanted, they checked around for me and eventually we decided to order from the factory. Randy gave me the best deal without the back and forth I have had to deal with at other dealerships, making the car buying experience much more enjoyable. I received my car this past Thursday and I couldn't be happier. The finance department was able to match a rate I was quoted from a local bank. Randy took a great deal of time going over all the unique features of the car; he was thorough and patient, there is a lot to learn! He took the car to get an inspection sticker too, one less thing I had to deal with. I couldn't be happier with my experience at Smith Motors and with my beautiful new car. I look forward to the joy of driving my new Mercedes. Thanks Randy and thanks Smith Motors.
I had my best car buying experience ever at Smith Motors. Randy was not pushy and he answered all of my questions in a professional manner. There was no back and forth on price ~ he gave me the best price he could. The finance department was easy to deal with matching the financing rates that I had been quoted from a local bank. My car was ordered from Germany so I could get exactly what I wanted ~ I picked up my car this past Thursday and I love it. Randy was once again great ~ he explained all the "bells and whistles" of the car ~ he was as excited as I was when I took the keys. He took the car for an inspection sticker before I left, one less thing for me to have to do. I really appreciate the way Randy and this dealership treated me. I would recommend this dealership to anyone who was looking for a beautiful car in a pressure-free environment.
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