As a busy working Mom, Derek made this process perfect and within my schedule. He answered all my questions in a timely manner (even the silly questions). He made everything happen on my schedule and the signing and pick up of the vehicle only took 20 minutes! Great guy to work with! He even put my car seat in perfectly! Derek was fantastic! Everyone should have a car buying experience with him!
5 Stars to this dealer, Senior Service Advisor, Scott Feinglass and Master Technician, Neal Williams! I took my new (to me) 911 Porsche Turbo S to this dealer for difficult and detailed repairs to the leather dash and a defective transmission mount, both of which were covered by the factory warranty. The work by Neal was perfect and flawless which was necessary because I plan to enter the car in Porsche coucours competitions and other events. Scott did a wonderful job in making sure that the repairs were covered by Porsche as they should have been. He also did a great service in finding me me a rental car while the work was being completed. In addition to the excellent workmanship, these guys got my auto back at the exact time they promised which is unheard of in this day and time. In addition to the above, Scott and Neal are wonderful guys to work with! Again, 5 Stars Plus. Bud in Greenville
I purchased a Lexus SUV from Lee after being involved in a car accident just a couple of days prior. I was out of a vehicle and thanks to him I was able to get into my new vehicle in record time. Lee was an exceptional salesman to work with and was always upfront and straight forward with any of my questions or concerns. I highly recommend working with Lee as he makes car buying a joy! Not to mention the car is beautiful!
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
The Service Advisor was particularly helpful. He recognized immediately that we had a very busy and complicated schedule for the day and he smoothly worked out our needs for the day and consequently lowered the stress we were experiencing.
This is the best dealership in South Carolina and the best I have done any business with anywhere. Dealerships everywhere could learn from them. From the moment you walk in, to purchase, service or even buying a part they are the most helpful and courteous people you could ever work with. I have been a customer for quite some time and plan any future purchases to be from them. I can not recommend them highly enough.
This is my fifth new E Class Mercedes in over 21 years. All from Carlton Motors because I have been a satisfied customer. When asked why not a different brand, my response is the same. The service has been wonderful with Sammy Hood, the cars reliable, and the salesman treats me with personal interest. This time Robin Rollins was the best. My call went to Rodney Maddox and he listened to my needs even though he was busy. He said that Robin would call me back. Within minutes Robin called and told me everything that I needed to know and by the end of the evening, I was ready to buy without even seeing the car. That is how much trust I have in the dealership. Robin even volunteered to bring the car to me and he did. He spent three or four hours showing me how to operate all of the new features. I am grateful that such a dealership as Carlton Motors still exist and I love my new 2019 E 300.
The car was offered at a fair price and the sales staff tried their best to accommodate all requests. I was able to complete the purchase in 24 hours (which was important since I traveled some distance). A friend (and long time customer, Karen Pepper) recommended them, and so far, it's been a pleasant experience.
We have had a wonderful experience purchasing our new car. We were shown all cars we asked about, all questions were answered very clearly, we drove all cars we wanted to try. The car we wanted was found and delivered very quickly. The folks who work there are professional. We will come back for another car.
Top of the line helpfulness and friendliness from all!
by HB from DealerRater.com
June 5, 2018
The professionalism, knowledge and friendliness of my sales advisor, Pablo Goycochea, capped a wonderful buying experience. Most importantly, the helpfulness and advise has continued after the sale. Indeed a Five Star experience all around!
I leased a new GL 450 three years ago and I have really enjoyed it. Bob Brackett and Brian found the car I wanted and I was very pleased. I just leased my second vehicle, a GLS 450. These vehicles are hard to get and they did a great job getting what I wanted again. I also sent a friend to Bob and he leased a GLS, and I would not hesitate to any friends or family to Bob Brackett and Carlton Mercedes Benz.
This was a very pleasant experience from beginning to end. No high-pressure sales, no running back and forth to "talk to my manager". Robin was friendly, informative and helpful. I love the car and believe I was treated very fairly.
Third MB bought from Carlton Motors. First time dealing with Sean Deibert. Sean was a pleasure to deal with. Enthusiastic about Mercedes cars. Very professional. Didn't leave anything out in explaining details about my new car. Would recommend Sean to anyone.
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