Broke Down While Traveling
November 6, 2018
I broke down half way home from an area 1-hour North of Houston to Albuquerque in a 2003 Trailblazer having 203,421 miles on it throwing a rod on Feb 27, 2017. Initially the problem was thought to replace a part to do with the cam timing using a code reader by a fine fellow in a fueling station. Checking with google asking closest parts store coming in from Jolly, TX directing me to them turning out to be a GM dealership certain to have the part which they did. The service guy was excellent and helpful. Finding I was having trouble installing the part, one service technician handed me tools and a power drill-driver not knowing me from anyone being close to closing at 6 PM. Louis, another service technician came to rescue me and stayed extra on his time to help me realizing it was a much more serious problem filling out a service request leaving the vehicle to be evaluated. He was patient and took me to the Baymont Inn and stayed with me to make sure I got checked in giving information to get back. It was estimated to be $8k to replace the engine to a vehicle no where worth the price, yet I was in a jamb electing to do it. Keith the service manager was very expeditious in getting the process started knowing I would have to stay in the hotel for better of a week. My family from both sides were screaming to put the money into another vehicle to buy. Having less than stellar credit, I feared there is no way we would be approved for a loan. I pleaded my situation initially to a lady in the BMW office being most gracious and not shooing me away getting me to Jason at the certified pre-owned area. We, through google face-time like with the wife and looked a number of options with Jason showing her inside and out. We settled on a 2014 Chevy Silverado 1500 Crew Cab Z-71 4x4 and low and behold we were graced in getting financed! It was considered a high-risk loan, nevertheless it was something we could use well into the future with different plans we have. They even game me a free car to drive around in the whole week. We had other options added and they including the lot manager, the finance guy Brady who was super-duper incredible treating me first-class with all being flexible. Even Keith the service manager was gracious in getting the motor sent back not wanting to turn them off as we did not expect ever getting financed. Come to find out, Louis had made sure he was the technician for my vehicle preparing it up to 4-bolts from removing the engine on his own time to 1 or 2 AM in the morning to ensure to expedite installing the new crate motor - incredible. I did get the costs rolled into the new loan to make sure they and Louis were taken care of. The new truck was readied for delivery. On Saturday March 4, I rolled in with a U-Haul dolly to bring home the Trailblazer having 8 guys freely coming from the shop to push it up onto the car dolly ... that was a hoot of fun, but super great also having a truck that could pull it. Everyone and I mean everyone from Service, Parts, Finance, Sales, and on and on were exceptional going over and beyond for me and us in our plight. There are so many names and I can't remember them, but you all know who you are. Certainly knowing with faith and trust, there was a reason I broke down where I did with all the available resources not out in a rural area when it did. We will absolutely come back even driving the distance and stay a night in a hotel to get any future vehicle and absolutely recommend anyone else with full confidence.