This place was just amazing. We went on Memorial day and spent literally all day looking and trying out cars there until we found the one we wanted. They were supposed to close at 3pm but stayed with us until 6pm so we could take home our mini :) Victoria was outstanding. She was patient, thorough and both her and Tom worked really hard to try find us the car that would both fit our taste and budget. They were truly wonderful. Would definitely recommend this place if you're looking for knowledgeable, patient and helpful sellers. And of course amazing cars ;)
I wanted to pass along my customer service experience. It is far too often that we only hear when things go wrong. I walked into the dealership not knowing what to expect, but I was pleasantly surprised by the great customer service I was provided. Victoria Garrison is the embodiment of the Holman essence. I was extremely impressed with her knowledge of MINI (not only about the cars and each of the different features, but she even gave me some history of the manufacturer when I asked). She provided extreme attention to detail and exceptional customer service throughout the entire buying experience. Victoria even picked me up from ARI so I could get my new car the very next day. Victoria had made our car buying experience one to remember. This was my first new car, not to mention my first lease, and it couldn’t have been a more enjoyable experience. She is an expert (in my eyes) with regards to all things MINI and is the definition of great customer service! Here at ARI we have something call a Partner of the Month, this is a person recognized by their peers or customers for going above and beyond the call of duty. Whether or not Mini has a similar program, I would still like to nominate Victoria for Partner of the Month for making my car buying experience a special one. I could not imagine going to anyone else, ever again!
I just purchased my very first Mini Cooper, a pre-owned 2012 and could not be happier! From the time I reached out on line and came into the showroom and worked with Stephen Diehl. He actually listened to what my priorities were and where I needed to be budget wise and found the best car to fit all my needs. He was very patient with my questions and took the time to make sure I was familiar with my car before driving off. Every other car I have purchased was a painful, drawn-out process, this was anything but. I also purchased the extended tire warranty package, which I ended up using not even a week later as I commute 100 miles per day and a screw found its way into one of my tires. Michael Perno was my service advisor and had my mini taken care of in very short time frame arranging for transportation to and from my office. I never have had such excellent customer service at a dealership, truly refreshing to be treated so well. Why did I take so long to buy a Mini?!
As a first time care buyer, I was nervous about being bombarded by pushy sales people when I entered the dealership. Mini of Mt. Laurel was the fourth dealership I went to in the South Jersey area and from beginning to start it was a wonderful experience. I went in to window shop and left having put down a deposit on my dream car. Victoria is extremely knowledgeable and did not make me feel pressured at all. Unlike the other sales people I encountered at the other dealership, Victoria did not push me or try to over sell me on anything. She spent the time to get to know me and help lead me to a car that had everything I wanted. I could not be happier!
I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
While there are Mini dealerships closer to us, we have chosen to drive an hour to go to this dealership instead. The reason is that they are no-nonsense and get things done! We bought our car over the phone. Micheal Dixon made the process very easy and we couldn't believe how quickly we were out of there with our beautiful new mini!
Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pressed for time, Preston expedited the process to get me back on the road within my timeframe. Great service overall!
Top Notch ...MINI Exton delivers on key, I have been a customer at Ottos Mini in Exton for 8 years, the service managers are always keen to assit, give sound advice, and make adjustments to the "standard level of care" to provide Outstanding care .... I might add I have been an Ottos BMW customer for 22 years, and at times I have brought my Ottos BMW into the MINI shop for a quick nitrogen fill, oil check ...and they always take care of it on the spot ... sometimes if time permist they even wash it for me , saves me the drive to the West Chester dealership too...
This is the third MINI I have brought from Otto's and the second working with Pete Barcus. I was dreading turning over one lease and starting another, but Pete made the entire experience easy, simple and pleasant. When I had questions throughout the buying process, he got back to me quickly with answers. I've also had good experience with Otto's service department. Expensive, yes, but I feel my car is in excellent hands.
Mike Perno in Service is a great guy to work with. Low key, never tries to upsell me with things I don't need right now. I've had many cars over the years, and dealt with many service advisors. Mike is certainly one of the best I've worked with. The service I have been receiving at Mini of Mt. Laurel has been excellent!
After the service department called me and informed me of a recall, we set an appointment for eight in the morning. They told me the process will take one hour and I can wait while they are working on my car. When I got there after being in traffic for one hour, the guy at the service desk informed me that they don't have the part!! I could not believe that after they actually calling me and send a follow up text message as reminder, they did not have the part. When I mention that I was in the car for one hour to get there, the guy at the service desk said I know where Wayne is, it doesn't take one hour!!
Unfortunately Gracie Ann suffered a medical episode at the beginning of our negotiations, I waited for the salesmen to come on duty and was introduced to Benjamin Webb who took over. He was amazing, answered my questions, and I felt like I was at home. The process of purchasing the car was painless, my first big purchase as a widow. I felt very comfortable with Ben knowing I was getting the best deal possible. I drove out with my jungle green Countrymen with a smile!!! Thank you.
This is my second MINI from this dealership and the process is low key and no hassle. They make sure you test drive the models you think you want and the ones you might want. They are very patient during the ordering process and everyone wanted to be helpful. And just a shout out to the MINI Owners Lounge on line where you can track the progress of your car. I'll have this MINI serviced by the dealer because all my experiences with the first car were so good.
Great buying experience. Went in to just look at a car not expecting to buy at the time. After looking at the car the deal was one that I could not pass up. Zack Gerber was a very nice salesman. Was not pushy at any time during the process. Went into the showroom said I wanted to look at a car he proceeded to pull it out so it was easier to see and he just stepped back. It was great being able to look and experience the car without being pressured or bugged. As this was not my first time looking at a mini it was nice not having someone over your shoulder telling you everything about the car that you already knew.
When looking at the car I did not take it for A test drive either since I had done so at another dealership. After viewing the car I had talked with Zack about my financial stability and that I had to think on it a little bit. The next day he called to check up with me and see if I was still interested. At this time I had decided that I was indeed interested and would go through with purchasing the vehicle. During the whole process Zack was very helpful with letting me know what all I needed and getting the car within my set monthly budget.
Before picking up the car we had contacted the dealer and the my sent the car right to the detailer to get it all cleaned up. Before we got there the car was ready and waiting.
Great experience with buying and servicing at Mini of the Main Line. I bought my pre-owned Countryman a few months back. It was a simple buying experience. I called, they had it, I went, I bought. Not a pressure environment at all. Then, 3 months later I took it in for service and it was awesome. This is my first Mini purchase and I really loved the urban atmosphere of the dealership. Really cool and not traditional. All in all, I'm a happy camper and would recommend then to family or friends who are looking to try out the brand!
Excellent service from the sales agent, Mark, the sales manager, Damon, and the finance manager, Thomas. Very smooth process. They gave me a fair price for a maxed out Clubman, assisted with my end of lease process and price on my BMW and I drove the new car home within a few hours of walking in the door. Highly recommended!
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