I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
While there are Mini dealerships closer to us, we have chosen to drive an hour to go to this dealership instead. The reason is that they are no-nonsense and get things done! We bought our car over the phone. Micheal Dixon made the process very easy and we couldn't believe how quickly we were out of there with our beautiful new mini!
Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pressed for time, Preston expedited the process to get me back on the road within my timeframe. Great service overall!
Top Notch ...MINI Exton delivers on key, I have been a customer at Ottos Mini in Exton for 8 years, the service managers are always keen to assit, give sound advice, and make adjustments to the "standard level of care" to provide Outstanding care .... I might add I have been an Ottos BMW customer for 22 years, and at times I have brought my Ottos BMW into the MINI shop for a quick nitrogen fill, oil check ...and they always take care of it on the spot ... sometimes if time permist they even wash it for me , saves me the drive to the West Chester dealership too...
This is the third MINI I have brought from Otto's and the second working with Pete Barcus. I was dreading turning over one lease and starting another, but Pete made the entire experience easy, simple and pleasant. When I had questions throughout the buying process, he got back to me quickly with answers. I've also had good experience with Otto's service department. Expensive, yes, but I feel my car is in excellent hands.
After the service department called me and informed me of a recall, we set an appointment for eight in the morning. They told me the process will take one hour and I can wait while they are working on my car. When I got there after being in traffic for one hour, the guy at the service desk informed me that they don't have the part!! I could not believe that after they actually calling me and send a follow up text message as reminder, they did not have the part. When I mention that I was in the car for one hour to get there, the guy at the service desk said I know where Wayne is, it doesn't take one hour!!
Great buying experience. Went in to just look at a car not expecting to buy at the time. After looking at the car the deal was one that I could not pass up. Zack Gerber was a very nice salesman. Was not pushy at any time during the process. Went into the showroom said I wanted to look at a car he proceeded to pull it out so it was easier to see and he just stepped back. It was great being able to look and experience the car without being pressured or bugged. As this was not my first time looking at a mini it was nice not having someone over your shoulder telling you everything about the car that you already knew.
When looking at the car I did not take it for A test drive either since I had done so at another dealership. After viewing the car I had talked with Zack about my financial stability and that I had to think on it a little bit. The next day he called to check up with me and see if I was still interested. At this time I had decided that I was indeed interested and would go through with purchasing the vehicle. During the whole process Zack was very helpful with letting me know what all I needed and getting the car within my set monthly budget.
Before picking up the car we had contacted the dealer and the my sent the car right to the detailer to get it all cleaned up. Before we got there the car was ready and waiting.
Great experience with buying and servicing at Mini of the Main Line. I bought my pre-owned Countryman a few months back. It was a simple buying experience. I called, they had it, I went, I bought. Not a pressure environment at all. Then, 3 months later I took it in for service and it was awesome. This is my first Mini purchase and I really loved the urban atmosphere of the dealership. Really cool and not traditional. All in all, I'm a happy camper and would recommend then to family or friends who are looking to try out the brand!
Excellent service from the sales agent, Mark, the sales manager, Damon, and the finance manager, Thomas. Very smooth process. They gave me a fair price for a maxed out Clubman, assisted with my end of lease process and price on my BMW and I drove the new car home within a few hours of walking in the door. Highly recommended!
From beginning to end, my overall experience with Mini of the Mainline has been EXCEPTIONAL!! I've been buying cars for 24 years now, and these guys and gals blow all the other competition out of the water.
Throughout the ownership of my Mini Countryman, I took it to the crew at Mini of the Main Line. After having such an enjoyable buying experience, I decided to take it there for service - even though I lived about an hour away! They always provided me with a premier level of customer service. Ed, Ryan, and Michelle are the hardest working service reps I have ever had the pleasure of working with... And I have dealt with a lot over the years! If you are thinking of buying a Mini, or are looking for a new service provider for your existing Mini, go see Mini of the Main Line. You will not be disappointed! I no longer have my Mini, as I required a larger SUV with 4WD for both work and pleasure. But during our time together, my Mini saved my life in a horrific PA TPK crash, and never left me stranded. If your Mini does require some TLC, Ed and his team with provide it with the best care out there!
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