I purchased a pre-owned vehicle with Manny and had a great experience. He was patient with my million questions and made the experience seem stress free. I went to multiple dealers while looking for a vehicle and can honestly say orlando mini provided the best customer service.
I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
Joe Fuentes in Service did an excellent job in making things easy for my wife to get our X3 repaired. Efficient, to the point, courteous - unfortunately rare in many service businesses but Joe has all three in abundance. Thank you for a great client experience.
Thank you Brendan for getting me in a convertible!
by topdownalwaysERS from Cambridge, MA
July 19, 2018
Super easy, low key. Brendan listened to what I was looking for, and gave me some great options, including the Mini Cooper Convertible I am driving and loving. The Finance/Paperwork guy made it quick and easy too. Looking forward to doing business with South Shore Mini for years to come.
Yannis was terrific in financing. Adept, kind, helpful, didn’t “sell” other products.
The entire process of buying a loaner was stellar from beginning to end.
Had to speak to CK in service and he was also amazing. Sean sold me the car and was professional and kind and made the process seamless.
Our second vehicle from mini cooper and i couldn't be any happier.. Daniel the person who sold it to me was amazing and helped me choose the mini that was right for me. My daughter also has a 2013 mini cooper and she loves it. She loves going to get her car serviced just because she loves being in the mini cooper dealer. amazing cars & team!
I visited the dealer after communicating with the sales person the whole morning. I visited the dealer and was treated amazingly. I didn't buy because I decided to hold off on the purchase bUT I will definitely go back when something more to my liking is available.
Great dealership. All of their sales people are professional and patient with all the customers. They will work with you on your budget and do not sell you on add-ons you don't need. Chris the manager is one of the best in town. Highly recommend.
I had a 2003 Mini, and I finally was ready to let her go. It was a scary prospect to upgrade, and I had NO idea how much cars had changed!
The process to identify the car was the hardest part. Once I contacted Mini of Marin, it was easy from start to finish. So grateful for the experience, and I LOVE my new Mini!!!
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