Steven Quinn was the service advisor and was fantastic. He explained the issues and took care of everything while keeping me updated of progress. Great job.
Not Mean to have Children in the back seat
by Yessi from Monterey Park, CA
August 5, 2018
I got my Mini Countryman new in 2015 and I just loved it and I still do, fast forward to now 2018 I have a 1yr old baby and every time I get him out of the car seat he is drench in sweat even though I am freezing with a full AC blowing, I always wonder why is he sweating when I am freezing... Well, the reason why is because there are no vents in the back seat of the countryman and air can't get to him, and I just thought he was a hot sweaty baby. No wonder he hates it when I try to but him on the car seat, he also hates it when the windows are down just a little while driving. Since discovering this BAD engineering in the countryman I have place a fan so, my baby is always comfortable and I am currently looking into trading it in my country man for a car that has vents in the back seats . :-(
Look around first so you understand that their prices can't be haggled but it is worth it. I couldn't find a single car within $1K of their price. And the quality of the car was outstanding. Easy. Great kid's corner keeps them occupied too. No pressure sales is a beautiful thing.
My most prized possession!
by Nickicashew from New York, NY
July 2, 2018
This car suits me perfectly. This is my 3rd Mini - I've been a loyal customer for many years. First I owned the convertible. As much fun as it was to have, it wasn't practical. There was very little space for cargo or passengers. Then I had the Countryman and it was perfect. I didn't think I could do better until I got my second Countryman and this time bought the Sport. It's an incredible ride. I have great control behind the wheel. And although I don't have the convertible anymore, I have the sunroof and I love the look of the hardtop.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
I like the mini cooper coutryman
by Nikki from Linwood
June 12, 2018
I like the how the car looks and how it performance and good value for the money and the exterior styling of the mini cooper countryman.
Very helpful staff willing to make s deal. That is fair. Excellent customer service from both sales and financing. Would recommend this dealership to others
Really cool but complicated car
by Blackcat from Portland, Maine
May 27, 2018
This car is a beautiful style for a 4-door, AWD vehicle. It's just fun to look at.
The car is bigger inside than you would think, and it is taller off the ground. I can reach my mailbox from the window no problem.
The only reason I didn't give it five stars for all categories is that the interior is very complicated and you need to study the owners manual carefully to figure out all the features it has. It has more switches and screen commands than a passenger jet cockpit. Maybe its because I always drove older cars.....
But the features are cool if you can find them.
Aside from that this car handles very well and you can easily park in in any spot. Good visibility out the windows. Gets good mileage too if you turn off the 'Sport' mode switch. ;)
First off, I drove all the way here from San Francisco because I was lucky enough to initially be connected to Salesman Nick when I called one afternoon to check on the availability of a 2018 Kia Soul. He told me what he knew about the availability and told me he would call me back after checking on the specific vehicles options. Having had flaky car salesmen experiences in the past, I expected to not hear back. I was wrong! About 10 minutes later Nick called me back and provided me with all the information. He asked if I wanted to come in and I told him I would be in the next morning. He happily adjusted his schedule to meet me the next day. It was a complete pleasure working with Nick. He was happy to review all the bells and whistles of the car and it was clear he loved being able to sell Kia cars. On top of that, he was funny!
When it came to the price negotiations, I could have not wished for a better experience. Shout out to the Sales Manager Mark who was friendly, straight forward and fair.
The final chapter of the experience was the Finance Manager Servan who was really nice, low pressure finance guy. I am used to finance managers being pushy and trying to push all the "extras". Servan did not push at all! He reviewed the options, explained his opinions about the "extras" and did not push me with any guilt or fears (experienced all that at other dealerships).
I walked out with a brand new Kia Soul at a price that was fair and customer service that was exceptional. If you are in the market for a new car I highly suggest checking out Kia's and the friendly, fun service at Stevens Creek Kia.
Best driving car I’ve owned. My third one
by Victor Z from New York
May 26, 2018
Excellent value. Reliable and fun to drive.
Easy to park in small spots. Great gas mileage
Would definitely get another one in 3 years
All4 great in the snow too
My Salesperson was Muhammad Moghul, very honest. I would consider buying another car from him. Car was everything I was expecting and more. He took the time to walk me through everything and make sure I was comfortable with the car. All I can say is I would buy another car from this dealership and yes I would definitely recommend them to a friend! I LOVE MY NEW CAR (Cadillac XT5)
Cute, slick and affordable
by Rhrobertson from Dallas Texas
March 31, 2018
I've recently purchased my 2015 Mini Countryman. It's certified preowned with 29,600 mi. Has all the amenities and I look cute in it. Love the racing style and leather interior. Sun and moon roofs are gorgeous. It handles well and did I say I look cute in it?
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
Great car for small families or singles.
by Jewelryshopgirl from Pa
August 6, 2017
I love this car!! It handles fabulous in rain, snow and of course sunshiny days! We have had ours for two years and so far so good. Our family is growing (fur babies) and unfortunately this car is quickly becoming too small for even our three person family. The only other negative is that the back seat was not designed to actually accommodate a person back there. It tends to get hot/cold quickly because there are no direct vents for the back seat. This makes for a grumpy kids and panting pup. But other than that this car is AMAZING! I am always amazed at the amount of stuff and can fit in the "trunk" . A definite buy for a single or very small family.
I've bought both a new and used car here, and all my service/maintenance has been done here. Never a single complaint.
Most reliable car I have owned.
July 23, 2017
This car is perfect for any driving circumstances. If you want to have fun, have a long commute, or need an everyday car, this car is the one.
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