JoshLauderback was courteous and highly professional. He's very knowledgeable and explained everything well. He handled the paperwork quickly and got me on the road the same day. I heartily recommend him!
We had a fantastic experience at this Mini Cooper dealership. Super sales team ***
#ryanmoore ^^^extremely helpful finding the exact car we wanted. Pricing was on the level and very reasonable. If you are looking for a fabulously HIP car^^^this is the dealership to visit.
Principal of DBG PR ~ Publicity, Events, Marketing
by Diana Greenberg from Brecksville, OH
December 5, 2017
I am so proud and happy to now be part of the MINI family. Many thanks to Chris Giermann as he was terrific and throughout my test driving and decision making process. He's very informative and helpful.
I had been driving Saabs for over 30 years-and since they don't make them anymore and I needed a new car, I decided that Mini was going to be my next car due to it's unique look and attitude. I stopped in, and Ryan showed me around, took a test drive, and we made a great deal!! --Thanks Ryan
My husband and I sent in a request for info and we were fortunate enough to have Emily call us back. We made an appointment for that day and drove off the lot with our new '17 Mini Cooper convertible that evening!! She was knowledgeable, fun and easy to work with, and full of spunk! She kept what is by nature a lengthy process both entertaining and exciting. Even though it was a busy day - lots of shoppers showing up from the auto show - we felt the benefit of her full attention. She made our buying process feel special and made sure we were well taken care of the whole time. If you're looking for a pressure-free shopping experience with someone who both knows her stuff and cares about her customers, then Emily's your girl!!
James Fleming is an excellent sales person. He met all of my needs seamlessly. Nick McGlone, new car sales manager was very personable and attentive. Both of them took the time to address my questions. Follow up was timely and professional. I have purchased two vehicles From Classic BMW. The service, atmosphere, and friendliness of the staff is superb!
James is the ABSOLUTE BEST! He was very professional and patient. He wasn’t pushy or never once made me feel pressured into rushing anything. He took time to explain all details of the vehicle to me even before I expressed sincere interest. He has obtained a lifetime BMW owner.
Everyone went above and beyond to make sure the car was perfect. They went the extra mile to put my custom pinstripes on, keep me updated and pick me up at the rental store. Had the big cloth over the car for the "Reveal" I'm in Pittsburgh and it was worth the drive. For someone who never dealt with this dealership, they handled the transaction as if I had bought a fleet of vehicles.
Bought Used 2016 330E from Tom Prokop. Excellent service, prompt, courteous, over and beyond the norm. Very pleased and highly recommend to anyone. Thanks Tom
The manager greeted us at the door, I bought the car online. Picked it up in person. Car was ready, financing took less than 30 mins and Tom was gracious enough to return my rental on his own. Thanks again
I can not say enough good things about this dealership. Gary my sales representative was professional, respectful, and valued me as a client. Grant, part of the finance department, was a pleasure to deal with. I know right, when do you hear someone say anything good about the finance part?!
It’s not like typical dealerships, they value their clients and make sure the deal is a good one for you!
An enjoyable experience is an understatement.
Thank you Classic BMW!
I had a very good experience vehicle shopping at Classic BMW Willoughby hills. Collin Hodkinson and Nick McGlone were very helpful and courteous. They didn't pressure me into purchasing a vehicle, but were very helpful as they assisted me in making the right purchase. I am very pleased with my vehicle and wanted to say "Thank you!"
Tim and Kayla made buying a car a very easy process. I could not have asked for more. Ok, maybe some free rubber car mats would be nice... but really - they were very easy to work with and very accommodating.
Kayla did a great job of showing us all the choices that BMW offers. We drove 3 different vehicle. Kayla provided us with all the information and comparisons between the various vehicles. She is extremely knowledgeable and sincere. In the end we picked a 540i XDrive. Kayla has also followed and continues to assist with all the great features in the 540. Thx Classic!!!
Sales Mgr Nick went over and above to make this process seemelss. This is now the 3rd car that I’ve bought from him personally. I will NEVER shop some where else. Everyone at this store from Joe (Shop Foreman) to Zack & Tom (service department) Grant in F&I.... they all actually care. In today’s world, nobody cares.... customer service is out the window.....especially at a car dealership! However, at this place... polar opposite... Rather your buying a new 75k SUV or a 7K used car... The team at this particular store... they care, and make you feel special.... no matter who you are and how much you’re spending.
Trust and believe, if your not satisfied... Ask for Nick McGlone (Sales Manager) I gaurentee he will make it right. He won’t let you leave until he does.
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