Sara L. in Service is a gem! She always greets us with a smile and treats us like family (we are a Mini family, purchased 7 from this dealership) . I took my car in because it was due for service and a few other issues. Sara immediately assigned me a loaner so I wouldn’t have to wait. Sara texted me on the status of my mini and informed we when the repairs were completed. My car was ready the next day. Fast service! Great customer service! I highly recommend Mini of Fort Myers!
complete oil service done and had them do a full detail service while my mini was there.... my car looks like I just bought it again, spectacular job! Sara was super friendly and professional, which is always a plus! Thanks so Much!!
I had a battery problem. I went back to Fort Myers MINI and they confirmed that my battery was failing. I made an appointing to replace the problem battery. I was given an appointment that fit my schedule and I brought in my MINI. As usual, the requested work was performed to perfection. They replaced the battery but I did not have to reset my radio stations or any of the other electronic settings in the car. They car back to me as it had been before the battery replacement. Of course, they checked the car over for any other issues and some minor adjustments were made during the inspection. About an hour later I got my car back and I drove it away. It felt like the day I first bought the car. Not bad for a four year old vehicle which just turned Fifty Thousand miles.
My 5th Mini purchase since 2009 (2 for my wife, 3 for me). Everything about the experience is just the way you want it to be. My salesman, Paul Jennings, and I have known each other now for the past 3 years, and he is the most honest salesman I have ever met! He advises you, he doesn't sell you. And the GM, Ken, has always bent over backwards to make sure I'm satisfied with whatever I'm doing with Mini. Couldn't recommend either of them any higher to anyone. If you own a Mini, you expect this kind of service, and it's there in spades.
When you go looking for a car for your collage student and end up buying one for your wife as well ....you better have a dealership with an AWESOME service dept.
Eddie our service advisor is the ROCK STAR at MINI OF FT.MYERS
you will never be blind sided...or worry about the work it is outstanding.
We purchased two cars the same day one for my wife and one for our daughter.
The dealership is an amazing facility as are the people inside.....the service team of Claude and Eddie know their stuff and have made sure our two Mini's stay on the road....
First time with this dealership. Over the top service people and tech's!! Clean waiting area, I was told how long the service would take....they finished early by 20 minutes! They made suggestions on other additional services for me to "consider".....I went with 1 and declined another....without any discussion/objection!
I am a senior citizen with plenty of new vehicles and service experiences over my lifetime.....this was the best experience EVER! A great team of people!
Cape Coral Fl.
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