We have a 2011 Cayenne and have always been pleased with the service department, especially with Phil Kaiser???s friendly approach and informed advice. Most recently Phil worked directly with Porsche Corporate to find the best solution for what was an unexpected malfunction. The car now is as good as new and the whole experience was minimally disruptive.
It’s a fun car
by Goffy13 from Whitestone. New. York
August 19, 2018
The car is good. Still to much interior road noise from the tires and lack of sound proofing. I have a 2012 F150. You don’t here a thing inside. You just enjoy the ride
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
Not Mean to have Children in the back seat
by Yessi from Monterey Park, CA
August 5, 2018
I got my Mini Countryman new in 2015 and I just loved it and I still do, fast forward to now 2018 I have a 1yr old baby and every time I get him out of the car seat he is drench in sweat even though I am freezing with a full AC blowing, I always wonder why is he sweating when I am freezing... Well, the reason why is because there are no vents in the back seat of the countryman and air can't get to him, and I just thought he was a hot sweaty baby. No wonder he hates it when I try to but him on the car seat, he also hates it when the windows are down just a little while driving. Since discovering this BAD engineering in the countryman I have place a fan so, my baby is always comfortable and I am currently looking into trading it in my country man for a car that has vents in the back seats . :-(
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My most prized possession!
by Nickicashew from New York, NY
July 2, 2018
This car suits me perfectly. This is my 3rd Mini - I've been a loyal customer for many years. First I owned the convertible. As much fun as it was to have, it wasn't practical. There was very little space for cargo or passengers. Then I had the Countryman and it was perfect. I didn't think I could do better until I got my second Countryman and this time bought the Sport. It's an incredible ride. I have great control behind the wheel. And although I don't have the convertible anymore, I have the sunroof and I love the look of the hardtop.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
The maxi-mini (Countryman S) is very nice!
by CountryWoman from Glenmoore, PA
November 20, 2018
I am looking to replace a BMW X3 with manual transmission. Not many cars fit the small SUV niche with manual transmission. But the Countryman S does! Though, I think I'll buy the 2017 rather than the 2016, just to get a wee bit more space.
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
by Piddy from Zebulon, NC
May 12, 2018
This vehicle is o pricey for the mileage on this 2016 Mini by BMW. Just not worth the premium price for a three year old vehicle.
Kristin was very pleasant and professional to work with and she explained the process to me since I hadn't purchased a vehicle in awhile. The staff was also very polite to me while waiting to speak to Kristin. This is a truly an exceptional dealership. Thank you Mini of Ann Arbor I love my Honda Accord.
1st time MINI owner- LOVE IT
by LauraJ from Middletown NJ
January 6, 2019
I have never had a vehicle so well styled with excellent performance and responsiveness. A complete joy to drive. And it is deceptively bigger inside than you would think. Suits all my needs.
A very smooth transaction, that exceeded my expectations. The entire staff including Kristen and Thad were very pleasant and professional. The vehicle was as advertised and I am very happy with it
ULTIMATE BLEND OF , PERFORMANCE, LUXURY, AND STYLE
by Island Blue from Toledo, Ohio
December 24, 2018
ICONIC version carries 5 people in luxurious cabin without losing the character and handling of the Mini brand. Lots of unique style and tech features to separate this car from the pack, including SPORT mode and dynamic suspension dampening. We look forward to every trip we take in this awesome vehicle.
Very good and no pressure, collaborative experience with Kristin and her colleague CJ. I regret that I have but one car to purchase for my wife
Tons of fun to drive, full of character!
November 1, 2018
Totally surprised with our Countryman S All4. Refined and roomy but still plays like a MINI. We drove both the MINI and the BMW X1 (same chassis). Both were very nice but MINI handles more like a sports car. Butter smooth engine (same basic engine as in BMW 3 Series) and responsive 8-speed automatic transmission (also used in Lexus RX350) work well together. Beautiful interior. We ordered ours loaded and don't regret all the goodies. The larger engine in the S is powerful. The All4 all wheel drive system works seamlessly - but accelerate on wet pavement and traction is excellent. Car has been flawless.
Thanks Jonathan for a great car and great experience! Flew in from Texas, cars was detailed and ready to go with a full tank of fuel.
A joy to drive.
August 13, 2018
Before buying the Mini Cooper Countryman base model, 1.5 liter engine, I compared it to an an Audi Q2 which was another option in a crossover, but the Q2 does not have the passenger space of the countryman. Although many reviews say the base model has less power than the S anda pokey engine, for my purposes it has plenty of zip even with a full passenger load. I drive it in the mountains and it has plenty of power. It especially gets gas mileage on the freeway.
I was treated with the utmost professionalism and courtesy by CJ, a youthful but experienced sales person and Glenn, the sales manager. Even though I didn't buy the car I was looking at, I will certainly return when I renew my search for a vehicle. Highly recommended!
Precise and Sporty..Stylish and Stable
by r2allan from Guttenberg, NJ
June 5, 2018
Mini Countryman (Cooper) is very spacious, well-designed and comfortable.
The chassis is superb and stable with a very precise and sporty but compliant.
Based on the BMW X1, the Mini Countryman has a great platform.
Space and utility is great as are the rear power tailgate with kick opening and auto trans.
Wish I had bough the "S' version with 189hp and bigger more powerful brakes - both of which are well needed. Style in green with white roof and stripes and proportions are perfect.
My wife loves her MINI and I love the warranty. Three years bumper-to-bumper including wipers, fluids (including oil changes!), everything but tires. They even wash and vacuum the car any time we want. The dealership building is nothing exciting, but they do have Wi-fi and free bottled water, coffee, or hot chocolate. I am considering a MINI Countryman All4 when my Jeep lease expires. The people are very friendly and welcoming and, unlike others I have dealt with, are honest about prices, charges, fees and costs.
Great looking car. Very uncomfortable seats
April 13, 2018
Recently leased '18 Countryman S. Very uncomfortable sport seats in S version. Tough ride if traveling more 15 minutes. Wish seats could be changed out :(
We were very impressed with the people at Mini of Ann Arbor. Sue Wilk and CJ Johnson of the sales team were easy on the sales approach, but very enthusiastic about the vehicles. They made the car buying process so easy and fun. Sue found the exact car we wanted at a nearby dealer and had it delivered in a day. We had a good time with John in Finance as well. Overall we would recommend this dealership as a great place to buy a car.
BEST CAR I'VE OWNED
by MARTHA ROMERO from ONTARIO, CA
December 12, 2017
MY NEW 2018 COUNTRY MAN IS THE BEST THING EVER. WE NAMED HIM THE CHAMPION AT OUR HOME, HE MAKES ME EXCITED TO WAKE UP IN THE MORNING BEFORE WORK JUST TO DRIVE HIM. MY DAUGHTER ALSO HAS A MINI COOPER THAT SHE LOVES.
My wife and I strolled in an hour before closing and the sales person already had the car we wanted to see pulled up the front. The sales person and retail manager were highly professional, very friendly, and low pressure. Then when we decided to buy less than 30 minutes before closing they gave every indication that they wanted to make the sale happen, even if it meant staying late. And while we were working with the retail manager, the sales person was out washing our vehicle by hand in the cold since everything else was closed! We got a great deal on the vehicle we purchased and service was not sacrificed one bit. I highly recommend Mini of Ann Arbor!
I just bought it, check back in a year
by Wadro from Nebraska
November 1, 2017
Great looking car, the only objection I can find is that the front seats are very uncomfortable. I had to put a cushion on a brand new car seat so I can stand to ride any distance.
I can't say enough good things about everyone at the dealership. So helpful and friendly and you felt that they really cared about you. You could tell everyone loved everything MINI and it was contagious. Never felt pressured as I have at other dealerships. Just an all around fabulous group to deal with.
Spunky Look & Fun to Drive
by BIGFamily7 from Alexandria, LA
September 12, 2018
I have been looking at these and researching them. My husband and I stopped to test drive. We were both surprised by the interior comfort, especially since we are both above average height and long legs. Fun to drive and the toggle switches give it that old roadster looks. Had more pep and go than we expected. Engine Noise is the only real drawback.
I’ve had four other MINI’s over the past 15 years - from a few two door hardtops, a convertible, and a 2015 Countryman.
I took a break from the MINI’s and bought a 2017 Toyota RAV4 - only kept it 14 months - missed the go cart handling of the MINI.
Now every morning when I go to the garage my MINI makes me smile :)
This 2019 Countryman is by far my favorite !
MINI has made a lot of great improvements over the years.
Amy was very welcoming,professional and had a lot of patient with us.She explained everything in a way that even people who are technical challenged like us,could understand every detail of the car,we could not have ask for a better sales person,very impressive!
I like the mini cooper coutryman
by Nikki from Linwood
June 12, 2018
I like the how the car looks and how it performance and good value for the money and the exterior styling of the mini cooper countryman.
Repost service lady caught the error and was fixed
by Roy Czopek from Gregory Mi.
August 24, 2018
My service lady caught my previous problem and it was taken care of right away. I do recommend the service the overall experience done here.
New to MINI Family
by BrandiTherese from Upper Marlboro, MD
October 9, 2018
What can I say about my Coutryman All4...I. LOVE. IT!!! I have previously only driven large SUVs and wanted to give a MINI a try because they are pretty slick looking cars. I found my Countryman All4 and absolutely fell in love with it. They tell me it is considered the SUV of the MINI line so that helped!! Not only did it come with all the bells and whistles that my previous Sequoia did not, but it was also spacious for a small car. The handling is great, the response when stepping on the gas is amazing and I am super excited that I can fit into any street parking when typically I'd have to locate a garage to park my bus! It has enough room for my family of four and the cargo room is exceptional for my daily tasks. I am absolutely sold on this small line of cars and not sure if I will go back to a large SUV in the future.
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