I no longer dread taking my car in for service. With Otto's you know you are getting what your car needs and not being taken advantage of. Preston is the best! I know he'll keep me updated on my car's status whether I'm sitting in the lounge or dropping it off. He always has a smile on his face whether you are the first appointment or the last, and even when he has to squeeze you in. I appreciate the great customer service at Otto's. It's why I will keep buying MINIs from Otto's!
While there are Mini dealerships closer to us, we have chosen to drive an hour to go to this dealership instead. The reason is that they are no-nonsense and get things done! We bought our car over the phone. Micheal Dixon made the process very easy and we couldn't believe how quickly we were out of there with our beautiful new mini!
Not only did they address the maintenance issue i came in for, but they also washed/vacuumed and performed a full check on my car. And when i was pressed for time, Preston expedited the process to get me back on the road within my timeframe. Great service overall!
Top Notch ...MINI Exton delivers on key, I have been a customer at Ottos Mini in Exton for 8 years, the service managers are always keen to assit, give sound advice, and make adjustments to the "standard level of care" to provide Outstanding care .... I might add I have been an Ottos BMW customer for 22 years, and at times I have brought my Ottos BMW into the MINI shop for a quick nitrogen fill, oil check ...and they always take care of it on the spot ... sometimes if time permist they even wash it for me , saves me the drive to the West Chester dealership too...
This is the third MINI I have brought from Otto's and the second working with Pete Barcus. I was dreading turning over one lease and starting another, but Pete made the entire experience easy, simple and pleasant. When I had questions throughout the buying process, he got back to me quickly with answers. I've also had good experience with Otto's service department. Expensive, yes, but I feel my car is in excellent hands.
This place is great and I love their service!! I have dealt with many service and dealerships in the past and my Husband just bought a Ford in Paoli but no place around the country is as awesome as these guys!
Ottos had my Mini for a protracted period of time because of the unavailability of a part and the need to order it from Germany. During that time I was kept apprised of the progress of repairs, provided a courtesy loaner car, and was treated beyond great by Charlotte Smith-Widdis. The quality of work is very good. I cannot describe how well I have been treated by the Ottos???s Team since buying my 2019 JCW Hardtop, I highly recommend the dealership if you are in the market for a MIni. They are excellent.
My 2003 MINI was a bit to small for my growing family so I need to upgrade to a larger car. I loved my '03 MINI and decided to stick with MINI and to give the 4-Door Hardtop a try; in hopes that fitting a child seat in and out would be a bit easier with 4 doors. I check what Otto's had online and then filled out some forms and a little bit later got a call from Derek and set-up a test drive. Derek was very relaxed and didn't pressure me at all and just basically explained all the new features and let the car sell itself. He was organized and very clear with all the paperwork which made everything easier and as stress free as possible. When all was said and done, I feel pretty good about my new MINI and it is definitely a lot easier getting a child seat in and out of a 4-door MINI!
My wife and I went looking for a new SUV. We were met by a great sales person John Stetzer who was great. He was not pushy but very knowledgeable and really went out of his way to make sure my family was taken care of. Best car buying experience we ever had will be buy any car in the future from CarSense and will ask for John Stetzer.
The best experience anyone can ask for when it comes to purchasing a vehicle. My salesperson Marius was amazing when it came to showing me all the features of my new 2014 Volkswagen Passat and went well beyond my expectations when it came to customer service. When it came to financing Max was amazing getting me approved even though my credit was rough. I would recommend Carvision to everyone
We were searching for a gently used XT5, and Delaware Cadillac had one that looked great. Mike Cassidy was our salesperson, and he was terrific. Price, color, and options were just what we wanted. Cutting the deal was easy. When we arrived a few days later to pick up the car, the detailing of the vehicle was as good as I have seen, and I have owned a pile of cars. Put is next to one brand new and don't look at the odometer, and there is now way you could tell it was not brand spanking new. We love the car, and appreciate the professional treatment we had at Delaware Cadillac.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
The experience I had at this dealership could not have been better. The facilities are very nice. The staff extremely friendly and helpful. The buying process was very simple. I appreciated the honesty of the salesperson and the helpful information I received. I am a very satisfied customer. I expect to get the car serviced here as a result.
Love Bob and the staff! Very personable, honest, helpful, and knowledgeable!!! Shopped around prior, these guys won't let you down no matter what your circumstances are!!!
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