I purchased my vehicle from them over three years ago (which was a wonderful experience) and only go to this dealer for my services and repairs (prices are reasonable). The facility is clean and the people who work there are friendly and helpful. It also a bonus that it's close to a mall that I can walk to if I don't want to stay at the dealership while my car is being worked on. They will call me if there are any issues or when my car is ready. If I do stay, the lounge area is big with a nice size tv. There are free refreshments available.
Had a flat tire on my new Mini with Run Flat tires. We were 300 miles from home in the middle of nowhere and had to have our car towed 20 miles to Mini of Valencia, the closest mini dealer. We just walked in and spoke with Jessica, the service advisor. She was pleasant and professional. She made sure that our tire was replaced in a timely manner and coordinated with the dealership from which we purchased the car to make sure that costs were paid through dealer warranty. Mini Roadside service was unable to find this dealership so I had to have the car towed by another service at my own expense. Jessica took the extra step to submit for reimbursement. Jessica did a great job of keeping the customer needs in mind. Kudos to her and Mini of Valencia.
I used to service my vehicle at this facility when I purchased my vehicle initially. I was offered loaners and a ride to and from home. They would even further investigate any coupon matters I may have asked about to help validate them giving me a discounted rate. None of that happened during this visit and I'm really considering returning to the Mini of Ontario, CA to service my car.
Donna was my sales person. She was super nice and very knowledgeable on the traverse. Took the time to walk me through all options on the car. Autonation has a streamline process and the experience was enjoyable.
These guys are simply AMAZING!!!
Let me tell you why:
1. They have an AMAZING inventory. As I noticed they had cars for a wide price range, from cheapie ones to really expensive cars. But all of them were amazingly clean and looked very sharp.
2. They have AMAZING people working there. Jack greated me and showed my (it’s mine already) car. Very nice guy. I talked to Eddie and Ed (sorry guys if I mix up your names). One of them was extremely knowledgeable about the car and the other one just made an impossible deal for me. The finance guy was very nice as well and made the paper signing process smooth and easy. I met a lot of their crue members and I felt like I’m among my friends. There was a period when we were making jokes and laughing all together at the main office.
3. Overall I had an AMAZING experience with them. I can’t remember all the details but the overall impression is very very positive.
And all this happened on the Halloween day so I drove to a party with my new car. I still enjoy driving it. I just love it.
I will recommend this dealer without hesitation. Go there if you want good deals and best cars out there. Thanks to my aunt who recommended this place. Five Stars to Car Stars! :-)
The dealership is very nice the staff are very friendly. They are up front with everything show you Kelly Blue Book first. The best price in the market. They are very professional and work with all major credit unions.
John is very helpful I asked him what I needed to buy a car with no hassle just walk in and sign and he gave me a killer deal im still working with him trying to save up the cash for the down but they are amazing over there
The perfect transaction from sale to delivery. Jem Motors is a very professional dealership and the staff is very helpful, honest and very accommodating in all aspects. My vehicle was transported from CA to PA without a glitch. Very professional organization. Will definitely purchase another vehicle from Jem Motors.
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