Quick & Simple Experience with Great Customer Service!
by NChand52 from DealerRater.com
December 3, 2018
Great team to deal with! I called ahead and Robert was prepared for my visit. Both Robert and David made the experience a personal one. It felt like I've knew them for years! I will definitely be a repeat customer in the future and will recommend Certified Benz and Beemer to friends and family. Keep up the great work!
I really enjoyed the process of purchasing my Mercedes. Jana was super easy to work with and talk to and without any pressure whatsoever. Simply a joy to work with in fact I was going to go to another dealership when I didn???t initially find what I was working for, but I decided to stay and I found something that I liked because I enjoyed working with Jana. Travis in finance was professional and friendly and knows his craft.
An AWD Mini Countryman was on the agenda. Spoke to Frank the week before and he guaranteed me they had two. When I entered the showroom, there it was: gorgeous, filled with the amenities I was looking for and the price range I had expected. All of the associates we dealt with were super friendly. I would highly recommend Mini of Tempe. Ask for Frank, he is very knowledgeable and will do his best to get a great deal for you.
I worked with Jan from Carvana- she was able to explain to me the process, make sure I was comfortable with where it was at, was able to be reached and kept communication open. The pick up process went smoothly and I was able to sell my car without any glitches.
After visiting several of the typical dealerships I walked away confused and Unsatisfied. After visiting Carvana.com I picked out a vehicle to my liking and price point fill out the paperwork got approval I had my new vehicle delivered to my front door. Most typical dealerships you spend half a day walking away with an overpriced vehicle in an overpriced interest-rate. Carvana has made it an enjoyable experience and it can be done from the luxury of your Home. Thanks Carvana.
My experience with carvana was and still is very good. I wanted to sell my can a few months ago and Madison was super nice. Undirtunately I had to cancel the sell bc of personal reasons. Now I???m again in the process of selling and Madison is super patient with me and so nice!
I posted my car on Craigslist. Never heard of Caravana before. Tom Perkins called me and told me about Caravan. He send me the link. Put a few information and walaaa, got my reasonable offer for my car. I attached a picture of my drivers license and the title of the car on the website. Made appointment to have them pick up the car, gave me my check......done. Seriously, it was that easy. Tom Perkins followed up the whole time with a text how the process is going. Best service. If you want sell your car with no hassle, go with Caravan. Thanks for the best service Tom.
Requested information about a vehicle by email only, no phone number was given. Salesman called another person associated to me and was rude to them. Hung up when the person tried to explain they didn’t know what he was talking about. Salesman then finally emailed me saying that it was not okay that I gave someone else’s number. Very rude, will never buy a car from this dealer.
Quality dealership with all the amenities. Service personnel were helpful and eager to make my visit short and sweet. I was able to use a great loner car when my Mini’s service would take extra time to finish. Much appreciated!
I love a new car, but hate the buying experience.....usually! But I bought my first MINI in 2003 and just traded it in for a 2018. Buying a car at MINI is not your USUAL buying experience. There were no games and no gimmicks for starters. Dana Halligan was our salesperson and she was incredible. I never for a moment felt pressured. She was very informative and helped me obtain the best financing. Even after the sale I have called her with operating questions and she couldn't be more accommodating. If you want an awesome, fun car to drive and a buying experience that shows respect head to MINI NORTH SCOTTSDALE and ask for Dana!!!
I first met Dana over the phone when I decided to actually begin the process to lease a new Mini. I had been a very satisfied Mini owner for 13 years and was still in my 2004 Mini at 167,000 miles. Dana was extremely helpful via phone and email and I was almost positive of my choice before I left my home in Tucson to finally lease my car. I have always liked the Mini dealerships for their cleanliness, fun colors and friendly personnel. As soon as I drove up I could see my car and knew that was the one for me. Dana was extremely friendly and helpful throughout the long paperwork process and has been in touch quite frequently offering help and reminding me that I can call on her for any questions I may have. So far I love my new Mini and am slowly plowing through the manual to find out a manner of things.
I had an issue with a part I bought from Mini. They warranty their parts for 24 months and mine failed after 25 months. They did right by me with no hassles! Sean the Service Manager was sympathetic and incredibly helpful. I have always gotten great service there. The facilities are very comfortable and they provide nice loaner cars. I hear horror stories about so many dealerships. It's nice to be able to write a glowing review of one!
I don't have much to report either way; good or bad. Frankly, I'm not very observant or critical of any service provided by any vendor I do buiness with until a problem persists that can't or won't be resolved.
Mini of N. Scottsdale has met any problem my car has had with good faith and within a reasonable timeframe. I could point to the transmission replacement after only owning my Mini for a few weeks as case in point where it could have made my Mini experience an "uh oh, here we go!" situation. The problem did take a longer than expected timeframe, however, Mini kept me updated as to the cause which made sense and provided a very nice loaner vehicle that made the extended repair time of little or no inconvenience. When the car was ready it really was ready as no problems persisted and the car has been all that I could have expected and more. Best car I have ever owned, and will likely remain that way for many many Minis and years to come.
Can't think of a car I'd rather own or a dealership with which to do business.
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